Kyocera E4000 Message problems, Internet problems, Connection problems, Questions & Answers

		Questions & Answers	65
Problem	Possible causes	Possible solution
Message problems
Unable to send or	Your phone is in Flight mode.	Activate the phone mode in CommManager.
receive text		See "Flight mode" on page 16.
messages.	The signal strength is not	Try moving to a different location to obtain better
	strong enough.	signal reception.
Unable to send or	Your phone is in Flight mode.	Activate the phone mode in CommManager.
receive multimedia		See "Flight mode" on page 16.
messages.	No MMS service is available.	Subscribe to the MMS service from your network
		service provider.
	Your MMS setting has not been	Check your network connection, and confirm
	configured properly.	with your network service provider if your MMS
		setting has been configured correctly.
	Not enough space is left on your	Check if there is enough space on your phone
	phone memory.	memory. Delete some files if necessary.
Unable to send or	The Internet connection or the	Check your network connection, and confirm
receive e-mail.	e-mail setting is not configured	with your e-mail service provider if your e-mail
	properly.	setting has been configured correctly.
Internet problems
Unable to connect to	SIM card invalid.	Contact your service provider, or see
the network.		"Connectivity" on page 51.
	You are not within the	Check the service area with your service provider.
	network’s service area.
	Poor signal.	Move to an open space or if you are inside a
		building, move closer to a window.

Connection problems

Unable to connect the smartphone to PC using the data cable.

The smartphone is not turned on.

ActiveSync® or Windows Mobile Device Center is not installed.

Data cable is damaged.

Turn on the phone. See "Switching the phone on/off" on page 14.

Use the Getting Started Disc to install the programs. See "Installing ActiveSync® on PC" on page 57.

Contact the dealer.