64 | Questions & Answers |
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Problem |
| Possible causes | Possible solution |
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Unable to turn the | Conflict created due to | First, try power cycling the phone (turn OFF then | |||||
phone on. |
| downloaded software | ON). If phone is still not responding, try removing | ||||
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| application. | and replacing the battery. If neither of the two | ||||
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| steps above correct the problem, you must "cold | ||||
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| boot" the phone. Note that performing this | ||||
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| procedure will remove all data, programs and | ||||
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| settings including contacts that you have added to | ||||
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| the phone. After completing this you will have to | ||||
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| proceed with the start up procedure again. See | ||||
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| "First time startup" on page 15. |
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| Cold boot procedure: first, remove then replace | ||||
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| the battery. With the phone off, simultaneously | ||||
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| hold down | , | and | until the | |
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| reinitialization screen appears. Select Yes to | ||||
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| complete the cold boot procedure. |
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| Use of | |||||
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| replacement. |
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| Use of | Check with your service provider for approved | ||||
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| card. | cards. |
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| Battery power has been | Recharge the phone's battery. |
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| depleted. |
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| Battery contact terminals are | Seek your dealer's help to clean the terminals. | ||||
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| not clean. |
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Shortened standby | The standby time is related to | If you are located in an area where signalling is | |||||
time. |
| your service provider system | weak, temporarily switch off the phone. | ||||
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| configuration. The same phone |
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| used with different service |
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| providers’ systems will not |
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| provide exactly the same length |
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| of standby time. |
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| The battery is depleted. In high- | Use a new battery. |
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| temperature environments, |
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| battery life will be shortened. |
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| If you are not able to connect to | Change your location to one where the network is | ||||
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| the network, the phone will | accessible, or temporarily turn off your phone. | ||||
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| continue to send out signals as |
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it attempts to locate a base station. Doing so consumes battery power and will consequently shorten standby time.
