Chapter 5 Troubleshooting
Notes after removing the paper jam
Once the jammed paper is removed, opening and closing the printer’s top cover clears the jam error. The printer then automatically warms up and resumes printing. Depending on where the jam occurred, the printer may or may not reprint the jammed page.
If paper jams occur frequently, try using a different type of paper, replace with paper from another ream, turn the stack of paper over, or turn the paper the other way around. Read the information in Appendix B. Also, look for tiny pieces of paper that may have been torn apart and overlooked when the jammed paper was removed.
If you cannot solve the problem by changing the paper, there may be a problem with the printer. Call a service person.
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When pulling the paper, pull it gently so as not to tear it. Torn pieces of paper are difficult to remove and may be easily overlooked, deterring the jam recovery.
