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		Chapter 5 Troubleshooting

	Printed Results	Corrective Action

	Dropouts, horizontal streaks, stray dots	Clean the laser scanner cover glass.
		Open the printer's top cover. Clean the laser scanner cover
		glass using the wiper cloth.
		(See Chapter 4 .)

	Black or white vertical streaks	Check the control panel.
		If the toner indicator is flashing, install a new toner kit. Clean
		the printer after replacement. (See Chapter 4.)

		Clean the laser scanner cover glass.
		Open the printer's top cover. Clean the laser scanner cover
		glass using the wiper cloth. (See Chapter 4.)

		(Continued on next page)

5-5

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Contents

Italiano Regarding Tradenames Introduction Iii Typeface Trademark Acknowledgement FCC statement Conforming to the Class B limits Interface connectors Safety information Viii Ozone concentration Cdrh regulations Important Safeguards Canadian Department of Communications compliance statement ISO CE Marking Directive According to Council Directive 89/336/EEC and 73/23/EEC Xiii Declaration of Conformity Australia Xiv Disclaimer Prolonged Non-Use and Moving the PrinterProlonged Non-use Moving the Printer Xvi Introduction Superb print qualityLong life modules Environmentally benign waste parts Wide variety of internal symbol sets New printer control language, Prescribe IIeAutomatic rotation of fonts and graphics Simple Network Management Protocol Snmp compliance Options Contents Xxi Chapter Installing Printer Environmental Requirements of the Page Printer Places to AvoidBasic requirements ∙ Near the computer ∙ Level and well supported VoltageFrequency Current capacity Power Supply Grounding Surrounding space Basic handling precautions Unpacking and Inspection List of packaged contents Moving the Printer Names of Parts Interior View Setup and Connections Install the printer on the paper feeder. Option Remove the process unit protective cover Shake four or five times Install the toner container Close the top cover Add paper Load Limit Close the cassette cover Open the face-up output tray when the tray is being used Open the paper stopper on the face-down tray Connect the printer to the computer Parallel Interface Connection Attach the power cord Be sure the printers power switch is turned offBe sure to connect the ground wire of the printer to ground Test the printer Control Panel Test the interface with the computer Echo !R! Stat Exit PRN Install the printer driver Installing the Page Printer Setup and Connections Installing Under Windows3.1 Setup and Connections Installing the Page Printer Expanding Memory Precautions on the Handling of Extended Simm Description given below is intended for service personnel Installing Simm Screws Pull the main circuit board all the way out of the printer Catch Socket Expanding Memory Testing Extended Memory Chapter Operating Printer Control Panel Indicators Indicators on the Control Panel Control Keys Functions of the control keys are given in the table below KIR 2 Level KIR Level Ecoprint mode Manual Paper Feeding Sub-Tray Feeding Envelopes Overhead Projection OHP Film Auto Manual Feeding Returning the Manual Feed Tray Fonts Fonts List of Fonts Bitmap FontsScalable Fonts Option Fonts Resident Scalable Fonts Resident Scalable Fonts Kpdl Fonts Kpdl Fonts Chapter Maintenance Toner Container Replacement Toner Container Replacement IntervalToner Kit to be Used Maintenance Replenishing Toner Cap Carefully remove the protective seal Toner Container Grooves Toner Container Replacement Cleaning Printer Interior Cleaning Maintenance Chapter Troubleshooting General Guide Press the on LINE/STATUS key See Appendix C Print Quality Problems On next Chapter Commands. If the problem occurs only with a specific file or Indicators Maintenance Indications Open the printer and correct the paper jam. See Indicators Error Indications Correcting a Paper Jam Jam at the Face-down and Face-up Trays Paper Cassette Paper Feeder Option Paper Feeder’s Cassette Jam Inside the Printer Troubleshooting Appendix a Printer Specifications Printer Specifications Page Appendix B Paper Selection General Guidelines Usable Paper Paper Specifications Paper Specifications Selecting the Right Paper Condition of the PaperComposition Paper Size Smoothness Basis Weight Moisture ContentThickness Paper Grain Other Paper PropertiesStiffness Curl Electrostatic properties Quality controlPackaging Specially treated paper Special Paper OHP Film Specifications Colored PaperPreprinted Paper Overhead Projection OHP Film Postcards EnvelopesLabels Appendix C Host Computer Interface Parallel Interface Interface Signals Table C . Parallel Connector Pin AssignmentsPage Paper Empty PError Pin Error* nFault PinOn-Line Select Pin Auto-Feed nAutoFd Pin Power Ready Pin Auxiliary output 1 PinSelect In NSelectIn Pin Interface Signals Table C . RS-232C Signal Pin AssignmentsSerial RS-232C/RS-422A Interface Option RS-232C interface SG Signal Ground Pin TXD Transmit Data PinRXD Receive Data Pin RTS Request To Send Pin Table C.3. RS-422A Signal Pin Assignments RS-422A interface Overview of Signals RS-422A Serial ConnectorRDB Receive Data Pin RDA Receive Data Inverted Pin SDB Send Data Pin SDA Send Data Inverted Pin RS-232C/RS-422A Protocol H1 Baud rateH2 Data bits H3 Stop bits H4 Parity H5 Protocol logicH6 Buffer nearly-full threshold H7 Buffer nearly-empty threshold Prescribe Frpo D0 command H8 Received-data buffer size RS-232C Cable Connection Preparing an RS-232C Cable Connecting the Printer to the Computer Cmode LPT1=COM1 Appendix D Indicators Waiting Off lineReady On line Receiving data Processing data Adding paperSelecting paper size Sleeping Paper jam Memory overflowTop cover open Toner status Call-service person errors ˜˜˜˜˜˜˜˜˜ Lit ˜˜˜˜˜˜˜˜˜ ˜ Off Controller system error F3 error Index MRU