Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, check the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

 

 

 

 

 

 

 

The operation panel does

Is the machine plugged in?

Plug the power cord into an AC outlet.

not respond when the

 

 

 

machine is turned on (

 

 

 

position).

 

 

 

Pressing the Start key

Is a message displayed on the touch

Determine the appropriate response to

page 6-4

does not produce copies.

panel?

the message and take action

 

 

 

accordingly.

 

The original size is not

Are the originals loaded correctly?

When placing originals on the platen,

page 2-14

detected properly.

 

place them face-down and align them

 

 

 

with the original size indicator plates.

 

 

 

Place originals face-up in the optional

page 2-15

 

 

document processor.

 

 

Is the machine installed beneath

Do not install this machine beneath

 

fluorescent lights?

fluorescent lights.

 

Blank sheets are output.

Are the originals loaded correctly?

When placing originals on the platen,

page 2-14

 

 

place them face-down and align them

 

 

 

with the original size indicator plates.

 

 

 

Place originals face-up in the optional

page 2-15

 

 

document processor.

 

 

Is the machine installed beneath

Do not install this machine beneath

 

fluorescent lights?

fluorescent lights.

 

Copies are too light.

Is the machine set to Manual Density?

Use the density adjustment key to set

page 3-5

 

 

the correct density.

 

 

Is the toner distributed evenly within

Shake the toner container up and down

page 5-7

 

the toner container?

approximately 10 times.

 

 

Is there a message indicating the

Replace the toner container.

page 5-7

 

addition of toner?

 

 

 

Is the paper damp?

Replace the paper with new paper.

page 2-2

Copies are too dark.

Is the machine set to Manual Density?

Use the density adjustment key to set

page 3-5

 

 

the correct density.

 

Copies have a moire

Is the original a printed photograph?

Set the original image to [Photo].

page 3-4

pattern (dots grouped

 

 

 

together in patterns and

 

 

 

not aligned uniformly).

 

 

 

Copies are not clear.

Did you choose appropriate image

Select an appropriate original image

page 3-4

 

quality for the original?

mode.

 

 

Is the paper damp?

Replace the paper with new paper.

page 2-2

Copies are dirty.

Are the original cover or platen dirty?

Clean the original cover or platen

page 5-2

 

 

glass.

 

Copies are fuzzy.

Is the paper damp?

Replace the paper with new paper.

page 2-2

6-2

Troubleshooting

Page 84
Image 84
Kyocera KM-2540 manual Solving Malfunctions, Symptom Checkpoints Corrective Actions Reference