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Error Messages | Checkpoints | Corrective Actions | Reference Page |
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Check paper size. Copy paper is | Is the specified paper loaded? | Load the specified paper. Adjust | — |
not the same size as original. | Or are the settings incorrect? | any settings that are incorrect. |
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(Paper size in cassette differs |
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from actual size. |
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Check paper size in cassette.) |
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Reposition original or change | Is the orientation of the specified | Change the orientation of the | — |
cassette. | paper different from that of the | original. |
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(Reset original or select another | original? |
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paper cassette.) | Is the copier installed beneath | Do not install this machine | — |
| fluorescent lights? | beneath fluorescent lights. |
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Reset originals in processor. | — | Remove originals from the | page |
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| optional document processor, |
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| stack them uniformly and reset |
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| them. |
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Reset all originals in processor. | — | Remove originals from the | page |
(Reset originals in processor.) |
| optional document processor, |
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| and reset them in the original |
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| order. |
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Reset all originals in Document | Are there any originals left in the | Reset all originals in the optional | — |
Processor. | optional document processor? | document processor. |
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(Reset originals in Document |
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Processor.) |
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Cannot copy this paper type. | Can the specified copy functions | Select another type of media. | — |
| be used with the selected media |
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| type? |
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Cannot staple this paper type. | Did you select a media type that | Select another type of media. | Refer to the |
| cannot be stapled? |
| optional Document |
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| Finisher Operation |
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| Guide. |
Cannot staple this size. | Is stapling available for the size | Change the paper size. | page |
(Cannot staple this paper size.) | of the loaded paper? |
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| Refer to the | ||
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| optional Document |
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| Finisher Operation |
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| Guide. |
Cannot staple. | Is the maximum page quantity | Decrease the number of sheets | page |
## :maximum capacity (Staple) | for stapling exceeded? | to be stapled to less than the |
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Refer to the | |||
(Cannot staple. |
| maximum staple sheet count. | optional Document |
## :Max. staples) |
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| Finisher Operation |
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| Guide. |
The top tray is full of paper. | During copying, is the maximum | Remove some pages from the | — |
Remove paper, and press Start | capacity of the top tray | top tray and press the Start key. |
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key. | exceeded? | Printing continues. |
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The top tray is full of paper. | During printing, is the maximum | Remove some pages from the | — |
Remove paper, and press | capacity of the top tray | top tray and press [Continue]. |
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Continue key. | exceeded? | Printing continues. |
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Paper capacity exceeded. | During copying, is the maximum | Remove some pages from the | — |
(Finisher) | capacity of the optional | optional document finisher and |
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Remove paper, and press Start | document finisher output tray | press the Start key. Printing |
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key. | exceeded? | continues. |
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Paper capacity exceeded. | During printing, is the maximum | Remove some pages from the | — |
(Finisher) | capacity of the optional | optional document finisher and |
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Remove paper, and press | document finisher output tray | press [Continue]. Printing |
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Continue key. | exceeded? | continues. |
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Troubleshooting |