Brother DCP1200 Troubleshooting and Routine Maintenance, Error Messages, Cause, Action, Soon

11

Troubleshooting and Routine Maintenance

Troubleshooting

Error Messages

Error Message	Cause	Action
CHANGE DRUM	The drum unit is near the	Use the drum unit until
SOON	end of its life.	you have a print quality
		problem; then replace the
		drum unit with a new one.
	The drum counter was not	1.	Open the front cover
	reset.		and press Clear .
		2.	Press 1 to reset.
CHECK PAPER	The machine is out of paper		■ If there is paper in the
CHECK PAPER #1	or paper is not properly		cassette, make sure it is
CHECK PAPER #2	loaded in the paper cassette.		straight. If the paper is
			curled, straighten it
			before printing.
			Sometimes it is helpful
			to remove the paper,
			turn the stack over and
			place it back in the
			cassette.
			■ Reduce the amount of
			paper in the paper
			cassette, then try again.
			■ Make sure you are
			using paper that meets
			Brother recommended
			paper specifications.
			(See “Acceptable
			Paper”, Chapter 2.)
CHECK CASSETTE	The paper cassette cover is	Close cassette cover or
CHECK CASSETTE #1	open or cassette is not	re-install cassette properly.
CHECK CASSETTE #2	installed properly.
CHECK SCAN LOCK	The scanner lock is locked.	Release the scanner lock
		lever. If you see MACHINE
		ERROR AF (or AE), stop
		operation and call Customer
		Service for assistance:
		USA: 1-800-284-4329
		From within Canada:
			1-800-853-6660
		From within Montreal:
			1-514-685-6464
COOLING DOWN /	The print engine has	Unplug the machine and wait
PLEASE WAIT	overheated.	20 minutes for it to cool.

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 11 - 1