To retrieve the correct code:
1From the printer control panel, press 
.
2Press the arrow buttons to scroll to Fax Setup, and then press 
.
3Press the arrow buttons to scroll to Ringing and Answering, and then press 
.
4Press the arrow buttons to scroll to Manual Pickup Code, and then press 
.
5Copy the manual answer code that appears on the display.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE
Fax error messages on the printer control panel
Error Message:
Remote Fax Error
Fax Mode Unsupported
What it indicates:
The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors.
The receiving fax machine does not support color fax or the scan resolution of the document that you are sending.
Possible solutions:
•Resend the fax. There may have been a problem with the quality of the connection.
•Decrease the transmission speed of your fax modem.
•Register your user information. In some countries, you cannot send a fax without registering your fax name and fax number. Some fax machines also block faxes without sender information.
•Enable Auto Fax Conversion. The printer automatically converts color faxes to black and lowers the scan resolution of the document.
•Lower the fax quality.
•Reformat the document on
Troubleshooting
