•“The Continue button is unavailabl e” on page 123
•“Cannot print and there is a firewall on the computer” on page 124
•“Wi-Fi indicator light is not li t” on page 124
•“Wi-Fi indicator light is green bu t the printer do es not print (Wi ndows only)” on p age 125
•“Wi-Fi indicator light is still orange” on page 1 26
•“Wi-Fi indicator light is blinking orange during ins tallation” on page 127
•“Wireless print server not installed” on page 130
•““Communication not av ailable” message display s when printing wirele ssly” on page 130
•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 132
•“Resolving intermittent wireless communications issues” on page 132
Wireless troubleshooting checklis tBefore beginning t o troubleshoot th e wireless printe r, verify the follo wing:
•The printer, the computer, and the wireless ac cess point are all plugged in and turned on.
•The wireless network is working properly.
Try accessing other compu ters on your wireless network.
If your network has Internet access, try connecting to the Internet over a wireless connection.
•Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, then run the wireless s etup again.
•Your WEP key or WPA passphrase is c orrect (if your network is secure).
Log into the wireless access point (wireless router) and check the security s ettings.
A security key is like a password. All devic es on the same wireless network using WEP, WPA, or WPA2 share the
same security key.
If you are not sure i f your security info rmation is correct, run the wireless setup ag ain.
•The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).
•The Wi-Fi indicator light is lit and is solid gr een.
•The printer driver is installed on the com puter from which you are performing a t ask.
•The correct printer port is selected.
•The computer and printer are both connected to the same wireless network.
•The printer is located away from obsta cles or electronic devices that could in terfere with the wireless signal.
Make sure the printer and wireless access point are not sepa rated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, ot her wireless networks , and some Bluetooth devices.
Resetting the wireless settin gs to factory defaults1From the printer control panel, press .
2Press the arrow bu ttons to scroll t o Network Setup, and then press .
Troubleshooting
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