Dell 2dw, 4443, 6dw, V515W Wireless troubleshooting

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

CHECK THE NETWORK CONNECTION

If the printer and computer are connected over a network, then make sure that the correct host and device are

communicating. Select the printer from the computer or the computer from the p rinter.

Cannot print documents from a m emory card or flash drive

If the "Memory card troubleshooting checklis t" does not solve the problem, then try the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

CHECK THE NETWORK CONNECTION

If the printer and computer are connected over a network, then make sure that the correct host and device are

communicating. Select the printer from the computer or the computer from the p rinter.

Photos do not transfer from a memory card across a wireless

network

If the "Memory card troubleshooting checkl ist" does not solve the problem, then try o ne or more of the following:

MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND

READY

SET YOUR PRINTER AS THE DEFAULT PRINTER FROM THE DESTINATION CO MPUTER

SELECT THE CORRECT COMPUTER NAME FROM THE SCAN DESTINATION LIST ON THE PRINTER

MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE

If your wireless connection is down, then use a USB cable to connect your printer to your computer.

Wireless troubleshooting

•“Wireless troubleshooting checklist” on pa ge 120

•“Resetting the wireless settings to factory defaults” on page 120

•“Cannot print over wireless n etwork” on page 121

Troubleshooting

119

Contents

Main Page Contents Page Page Page Safety information About your printer Thank you for choosing this printer! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Publications Page Understanding the parts of the printer About your printer About your printer Ordering and replacing supplies Replacing ink cartridges 4 5 Ordering ink cartridges Recycling Dell products Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections o f the printer control panel: Using the printer con trol panel buttons and menus Page Using the printer menus Page Changing temporary settings into new default settings To change the temporary setting s into new default settings 2 3 4 5 To disable the settings timeout feature Changing the Power Saver timeout Resetting to factory settings Using the printer control panel men us Using a button combination (if you c annot read the current language) Saving energy with Eco-Mode Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Page Updating the printer software (Windows only) Checking for software updates Reinstalling the printer software Uninstalling the printer softw are Installing the printer software Loading paper and original documents Loading paper Page Saving paper default settings 2 a b c a b c Loading original documents on the scanner glass Loading original documents into the ADF Page Printing Tips for printing Printing basic documents Printing a document Collating printed copies Printing pages in reverse order Printing multiple pages on one shee t Printing documents from a mem ory card or flash drive If the printer is u sing a USB connection If the printer is using a Wireless connection (selected models only) Printing specialty documents Printing envelopes Printing labels Tips on loading label sheets Printing on custom-size paper Printing on both sides of the paper (duplexing) manually Page Working with photos Using a memory card or flash drive with the printer 1 2 Supported memory cards and fil e types Printing photos using the printer control panel 1 2 3 4 5 Printing photos from a memory device using the printer softwa re If the printer is u sing a USB connection If the printer is using a Wireless connection (selected models only) Printing photos from a PictBridge-e nabled digital camera Printing photos from a memory de vice using the proof sheet Printing photos from a digital c amera using DPOF Printing from a Bluetooth-enabled device Setting up a connection between your printer and a Bluetooth-enabled device Page Setting the Bluetooth security level Printing from a Bluetooth-enab led device Managing print jobs Setting your printer as the default printer Changing the printing mode Changing the printing mode f or a single print job Pausing print jobs Resuming print jobs Canceling print jobs Copying Tips for copying Making copies Copying photos Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using the printer control panel Repeating an image on one page Copying multiple pages on one sheet Making a duplex copy manually Canceling copy jobs Scanning Tips for scanning Scanning to a local or network computer Scanning to a flash drive or memory card Scanning photos into an editing application Using the printer control panel Using the printer software Scanning documents into an editing application Scanning directly to e-mail Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Why am I being asked for a PIN? Canceling scan jobs Faxing Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connect ed to a dedicated fax line Tips for this setup: Setup 2: Printer is sharin g the line with an answering machine Tips for this setup: Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Scenario 2: Digital Subscriber Li ne (DSL) 1 2 3 Scenario 3: VoIP telephone service Tips for this setup: Scenario 4: Digital telephone serv ice through a cable provider Setup 1: Printer is connect ed directly to a cable modem Scenario 5: Country-specific setup Page Connecting the printer in co untries that use serial connection NFN Entering your user information Setting the fax header Setting the fax footer Configuring the fax settings Configuring fax settings using the fax software Configuring fax settings using the pr inter control panel 3 Creating a contact list Creating a contact list using the fax software Creating a contact list using th e printer control panel Sending faxes Tips for sending faxes Sending faxes using the printer co ntrol panel Tip: Sending faxes using the computer Receiving faxes Tips for receiving faxes Receiving faxes automatically Tips: Receiving a fax manually Faxing FAQ If I skipped the fax setup initially, do I n eed to run the installer again to set up the fax? 1 2 a b c d e What is a splitter and what type of splitt er should I use? What is my fax number? What is my dialing prefix? When do I need to set Auto Answer to O n? How many rings should I set? How do I set the distinctive r ing for the printer? 2 3 4 5 How can I check the dial tone? Make sure the telephone line and the wall jack are working How do I adjust the speaker volume on the printer? Adjusting the dialing volum e Adjusting the ringer volum e How can I make sure that the fax answers the call before the answering machine? What settings work best with digital voice mail? How do I change the resolution of the documents that I fax? How do I send a fax at a scheduled time? How do I send a fax using a phone ca lling card? How do I know that the fax was sent successfully? How do I view the fax history of the printer? How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Networking Installing the printer on a wireless network Wireless network compatibility Supported network security o ptions No Security Printing a network setup page Information you will need to se t up the printer on a wireless network Installing the printer on a wireless network Installing the printer on other com puters Interpreting the colors of the Wi-F i indicator light Special wireless installation instructions Before you begin Adding the printer to your wir eless network Assigning a static IP address Changing wireless settings af ter installation Advanced wireless setup Creating an ad hoc wireless network In Windows Vista In Windows XP In Windows 2000 Adding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Switching between USB and wireles s connections (Windows only) Using the printer wire lessly Using the printer local ly (USB) Sharing a printer in a Windows e nvironment Networking FAQ What is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of secu rity my network is using? How are home networks configure d? Wireless network ex amples Why do I need an installation cable? How do I attach the installation c able? How are infrastructure and ad hoc networks different? Finding the signal strength How can I improve wireless signa l strength? MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER REMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I make sure my computer and printer are connected to the same wireless network? Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? 1 2 4 How to locate a printer IP address Maintaining the printer Maintaining ink cartridges Checking ink levels Aligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Troubleshooting Before you troubleshoot Using the Service Center to solve printer problems If Troubleshooting does not solve your problem Setup troubleshooting Incorrect language appears on the display C HANGE THE LANGUAGE USING THE PRINTER C HANGE THE LANGUAGE USING A BUTTON COMBINATION ( IF YOU CANNOT READ THE Printhead error REMOVE AND REINSERT THE PRINTHEAD Software did not install MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE The USB port is marked with a USB symbol. Print job does not print or is mis sing pages MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 2 The cartridges should click firmly into the mat ching color slot of the printh ead. 3 Printer is printing blank pages REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 2 3 4 5 6 Jams and misfeeds troubleshooting Paper jam in the printer Paper jam in the paper support Paper jam in the ADF (selected models o nly) Paper or specialty media misfe eds C HECK PAPER REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting Poor quality at the edges of the page C HECK MINIMUM PRINT SELECT THE BORDERLESS PRINT FEATURE 1 2 3 Streaks or lines on printed image C HECK THE INK Replace low or empty ink cartridges. Copy and scan troubleshooting Copier or scanner does not resp ond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close Partial copies or scans of document s or photos MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN The USB port is marked with a USB symbol. RESTART THE COMPUTER Scanning takes too long or freezes the computer MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME Fax troubleshooting Fax troubleshooting checklist Connection checklist Cannot send faxes MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER D ECREASE THE TRANSMISSION SPEED OF THE FAX 3 4 5 SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER E NABLE AUTOMATIC FAX MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT Cannot receive faxes MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT Cannot run the fax software MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Memory card troubleshooting Memory card troubleshooting che cklist Nothing happens when a memory card is inserted Wireless troubleshooting Wireless troubleshooting checklis t Resetting the wireless settin gs to factory defaults 3 4 Cannot print over wireless netw ork MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES C HECK YOUR WEP KEY OR WPA D ISCONNECT FROM VPN C HECK YOUR ADVANCED SECURITY The Continue button is unavailable C HECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING MAKE SURE THAT THE USB CABLE IS WORKING C HECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB Cannot print and there is a fire wall on the computer Wi-Fi indicator light is not lit CHECK POWER Wi-Fi indicator light is green but the printer does not print (Windows only) ALLOW THE WIRELESS INSTALLATION TO COMPLETE E NABLE THE SELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORT Wi-Fi indicator light is still orange C HECK NETWORK C HECK SECURITY MOVE YOUR PRINTER C HECK MAC Wi-Fi indicator light is blinking orange during installation MAKE SURE THE ACCESS POINT IS ON MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE C HECK MAC PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN Wireless print server not installed C HECK Communication not available message displays when printing wirelessly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK 1 2 MAKE SURE THE WIRELESS PORT IS SELECTED MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Communication with printer lost w hen connected to Virtual Private Network (VPN) Resolving intermittent wireless communications issue s D ISCONNECT FROM ALL VPN S WHEN ATTEMPTIN G TO USE THE WIRELESS E LIMINATE SOURCES OF C HANGE THE CHANNEL THE WIRELESS ROUTER C ONFIGURE THE WIRELESS ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK 1 2 3 4 5 6 7 8 C HECK FOR KNOWN ISSUES WITH THE WIRELESS C HECK FOR WIRELESS ADAPTER C HANGE ALL NETWORK DEVICES TO THE SAME PURCHASE A NEW ROUTER Index A B C D E F G H I J K O P R S T U V W