dOn the main page, click Wireless or any other selection whe re settings are stored. The SSID will be display ed.
eWrite down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2Print the printe r network setup page.
In the Wireless sec tion, look for SSID.
3Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then r un the utility again to set up the p rinter on the wireless network used by
the computer.
CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your wireless access point is using Wireless Equivalent Privacy (WEP) security, then the WEP key should be:
•Exactly 10 or 26 hexadecimal characters. Hexadecimal chara cters are A–F, a–f, and 0– 9.
or
•Exactly 5 or 13 ASCII characters . ASCII characters are letters, number s, and symbols found on a keyboar d. ASCII
characters in a WEP key ar e case-sensitive.
If your wireless access point is using Wi-Fi Protected Access (WPA) security, then the WPA passphrase should be:
•From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
•Exactly 64 hexadecimal ch aracters. Hexadecimal chara cters are A–F, a–f, and 0–9.
Note: If you do not know this information, then see the documentation that came with the wireless network, or
contact the person who set up your wireless network.
DISCONNECT FROM VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. E nd your VPN session and try printing again.
CHECK YOUR ADVANCED SECURITY SETTINGS
•If you are using MAC address filtering to limit a ccess to your wireless network, then you must add the printer
MAC address to the list of addresses allowed to connect to th e wireless access point.
•If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that
the printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the wireless
network, or contact the person who set up your wireless netwo rk.
Troubleshooting
122