Communication with printer lost w hen connected to Virtual PrivateNetwork (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns .
Resolving intermittent wireless communications issue s
You may notice that your printer works for a short time and then stops working, although apparently nothing has
changed on your wireless network.
Many different issues can interrupt network communications, and sometimes more than one problem exists at the
same time. These are possible solutions. Try one or more of the following:
DISCONNECT FROM ALL VPNS WHEN ATTEMPTIN G TO USE THE WIRELESS NETWORK
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network
at the same time. Disconnect from the VPN before installing the driver on the computer or before running the
wireless setup on the computer.
To check if the computer is currently conn ected to a VPN, open your VPN Client software an d check your VPN
connections. If you do not have a VPN C lient software in stalled, check the connectio ns manually usi ng the Windows
VPN Client.
If you would like to have the ability to connect to your loc al network and to a VPN at the sam e time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
TURN OFF THE WIRELESS ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON AGAIN
ELIMINATE NETWORK CONGESTI ON
If a wireless network is too busy, the computer and printer may have difficulty communicating with each other.
Some causes of wireless network congestion can include:
•Transferring large f iles across the networ k
•Networked games
•Peer-to-peer file swapping application s
•Streaming video
•Too many computers on the wireless network at once
ELIMINATE SOURCES OF INTERFERENCE
Common household items can potentially disrupt wireless network communications. Cordless phones (but not
cellular phones), microwave ovens, baby monitors, almost any kitchen app liance, wireless surveillance equipment,
nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications.
Try turning on any potential sourc es of interference and see if it causes the problem. If it does, separate your wireless
network from the device.
Troubleshooting
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