Error Message: What it indicates: Possible solutions:
No Answer Auto Answer may have been turned
off on the receiving fax machine.
•Verify the number, and then resend
the fax.
•Set the printer to redial.
Note: Depending on your country
or region, there may be a limit on
the number of redial attempts,
regardless of the redial settings
that you set in your printer.
•Schedule to resend the fax at a later
time.
No Caller ID
Call Stopped
Your printer stopped the call because
the incoming fax has no sender
information. You may have chosen to
block faxes with no Caller ID or faxes
without Caller IDs are not allowed in
your country or region.
Disable Block No-ID.
To troubleshoot error messages in the f ax software, click Help to view the help information for the fax software.
Memory card troubleshooting•“Memory card troubleshooting checklist” on page 118
•“Nothing happens when a memory card is inserted” on page 118
•“Cannot print documents from a memory card or flash drive” on page 119
•“Photos do not transfer from a memory card acr oss a wireless network” on page 119
Memory card troubleshooting che cklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
•Make sure that the me mory card you are using can be used in the print er.
•Make sure you insert t he memory card into the correct slot.
•Make sure th e memory card is not damag ed.
•Make sure memory ca rd contains supported fi le types.
Nothing happens when a memory card is inserted
If the "Memory card troubleshooting checkl ist" does not solve the problem, then try o ne or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
Troubleshooting
118