Notes:
•When you get to the Software Already Installed screen, make sure you select Install a printe r.
•If you have already set up your printer, select Additional Computer when you get to the Setting up a
new printer? screen to skip the hardware setup wizard.
CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activ ity whenever a USB device is connected to a USB por t:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type devmgmt.msc.
3Press Enter, or click OK.
The Device Manager opens.
4Watch the Device Manager window while connecting a USB cable or another device to the USB port. The
window refreshes when Device Manager recognizes the USB connection.
•If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
•If ther e is no a ctivi ty on De vice Ma nager, there may be a proble m with your co mputer and its USB sup port.
The computer must recognize the USB connection in order for installation to work.
Cannot print and there is a fire wall on the computer
Third-party (non-Microsoft) firewalls can interfere with w ireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the
problem. If there is a firewall (other than the Windows firewall) on the c omputer, try one or more of the foll owing:
•Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
•If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
•Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireles s installation.
Wi-Fi indicator light is not litCHECK POWER
If the Wi-Fi indictor light is off, make sure the light is on. If the light is not on, check the following:
•Make sure the printer is plugge d in and turned on.
•Make sure the printer is plug ged into a working outlet.
•If the printer is plugged into a power strip, make sure it is turned on and wor king.
Troubleshooting
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