LaCie 2 5.4. Troubleshooting the Network Connection

LaCie Network Space 2 • DESIGN BY NEIL POULTON Troubleshooting

User Manual page 56

5.4. Troubleshooting the Network Connection

Problem Question Solution

The USB drive/key or USB

printer connected to the USB

expansion port is not recog-

nized.

Is the Network Space 2 connected to

your computer via USB?

Devices connected to the USB expansion port (hard drive or

printer) are automatically unmounted when you connect the

Network Space 2 to a computer via USB. To make the external

hard drive or printer accessible, disconnect the Network Space

2 from your computer and connect it to the network using the

Ethernet cable.

I connected a USB drive to

the USB expansion port, but

the drive does not mount and

is not listed in LaCie Network

Assistant.

Is the USB drive formatted in MS-DOS

(FAT32) and is its capacity more than

500 GB?

Reformat the drive in a different ﬁle format.

The Network Space 2 is not

recognized by the computer.

Does your computer’s conﬁguration

meet the minimum system require-

ments?

Check section 1.1. Minimum System Requirements for more in-

formation.

Is the system’s power supply connected

and is the LED on the front of the drive

on?

Make sure that the power supply is properly connected (see sec-

tion 2.2. STEP 2: Connect the Ethernet Cable for details); that

the system has been powered on pushing the power button; and

that the outlet the power supply is connected to is powered on

or has a sufﬁcient supply of power.

Is the LED on the front of the device

ﬂickering for an inordinate period of

time?

If the LED is ﬂickering or will not turn on, the power supply

may be defective. Please contact your LaCie reseller or LaCie

Customer Support.

Did you follow the correct installation

steps?

Review the installation steps (2. Connecting to a Network).

Are both ends of the Ethernet cable

ﬁrmly connected?

Disconnect the Ethernet cable, wait 10 seconds and then

reconnect.

Ensure that the interface connectors are properly aligned. The

Ethernet cable can only be inserted one way. Make sure it is

correctly oriented.

Check that the Ethernet connectors are straight and fully seated

in the Ethernet ports.

Make sure that you use the Ethernet cord provided in the LaCie

Network Space 2 box.

continued on the next page >>

Contents

Main LaCie Network Space 2 DESIGN BY NEIL POULTON Table of Contents User Manual Table of Contents LaCie Network Space 2 DESIGN BY NEIL POULTON Table of Contents User Manual LaCie Network Space 2 DESIGN BY NEIL POULTON Foreword User Manual Copyrights Licences and free software Trademarks Changes LaCie Network Space 2 DESIGN BY NEIL POULTON Foreword User Manual Health and Safety Precautions General Use Precautions 1. Introduction Quick Links Click a topic: 1.1. Minimum System Requirements 1.2. Box Content 1.3. Views of the Drive 1.3.1. Front View Fig. 02 1.3.2. Rear View Fig. 01 1.4. Power Button Functions 2. Connecting to a Network 2.1. STEP 1: Connect the Power Supply Fig. 04 2.2. STEP 2: Connect the Ethernet Cable Fig. 05 Gigabit Ethernet Cables And Connectors Fig. 06 Fig. 07 - Gigabit Ethernet cable ends (top view) 2.3. STEP 3: Connect using LaCie Network Assistant Install LaCie Network Assistant: Fig. 10 continued on next page >> Fig. 08 Connect to the LaCie Network Space 2: Windows Users Fig. 13 Fig. 11 Fig. 12 2.4. STEP 4: Completing the Setup Wizard Fig. 14 Fig. 15 Fig. 16 Fig. 17 2.5. Assign a Static IP Address Windows Users 3. Accessing and Transferring Files 3.1. About Shares Share Created Accessibility Connection 3.2. Accessing Shares Using LaCie Network Assistant Page 3.2.1. Switching User Fig. 21 Fig. 22 3.2.2. Map Shares Using LaCie Network Assistant Fig. 23 Fig. 25 - Mac users Fig. 24 - Windows Vista users 3.2.3. Map Shares Using the Operating System Windows XP, Vista, and Windows 7 Users Fig. 28 - Mac OS X Users Fig. 26 - Windows XP Users Fig. 27 - Windows 7 and Vista Users 3.3. Accessing Shares Using File Browser (Dashboard) 3.3.1. About the File Browser Fig. 30 Fig. 29 3.4. Accessing USBShare via USB 3.4.1. STEP 1: Turn On the Drive Fig. 31 Fig. 32 3.4.2. STEP 2: Connecting the USB cable Hi-Speed USB 2.0 Cables And Connectors Fig. 34 Hi-Speed USB 2.0 cable ends Fig. 33 3.4.3. Disconnecting the USB Connection 3.5. Remote Access Fig. 39 Fig. 40 3.6. Accessing Shares via FTP Fig. 41 3.7. Multimedia Server Fig. 42 3.7.1. Multimedia Server: iTunes Fig. 43 3.7.2. Multimedia Server: Windows Media Player Fig. 44 Fig. 45 4. Administering Your LaCie Network Space 2 Fig. 46 4.1. Dashboard: Accessing Use LaCie Network Assistant Fig. 49 - Mac users Use a Browser Fig. 47 4.2. Dashboard: Welcome Page 4.3. Dashboard: Navigation Fig. 52 4.4. Dashboard: Logging Out 4.5. Dashboard: Restart/Shutdown 4.6. Dashboard: General Settings Fig. 53 4.7. Dashboard: Users 4.7.1. Adding a New User Fig. 54 Fig. 55 4.7.2. Deleting a User 4.7.3. Editing a User Fig. 57 Fig. 56 Fig. 58 4.8. Dashboard: Network 4.8.1. Standard Settings Fig. 61 Fig. 59 Fig. 60 Page 4.9. Dashboard: Drive Information 4.9.1. Formatting Your Network Space 2 Fig. 64 Fig. 63 4.9.2. Modifying USBShare Capacity Fig. 65 4.10. Dashboard: Eco Management Fig. 66 4.10.1. Wake on LAN 4.11. Dashboard: Support 4.11.1. Email Notication Events Event Identier Description Recipient Fig. 71 4.12. Dashboard: Download 4.12.1. Download Page Settings Fig. 73 Fig. 72 Fig. 74 4.13. Dashboard: Copy 4.13.1. Creating a Backup Job Fig. 76 4.13.2. Auto Import of the USB Device Fig. 75 4.14. Dashboard: Front USB Port Fig. 79 4.14.1. Connecting an External Hard Disk To connect an external hard disk: Fig. 81 Fig. 80 To eject an external hard disk: 4.15. Update Product Software 4.15.1. Method 1: Auto-Update Fig. 84 Fig. 82 Fig. 83 4.15.2. Method 2: Update with LaCie Network Assistant Software Recommendations for Updating Using LaCie Network Assistant Fig. 87 Fig. 85 Fig. 86 4.16. Reset to Factory 5. Troubleshooting 5.1. Software Updates 5.2. System Log 5.3. Manual Updates 5.4. Troubleshooting the Network Connection Page 5.5. Troubleshooting the USB Connection 5.5.1. Mac Users Page 5.5.2. Windows Users Page 5.6. Troubleshooting the Multimedia Server 5.6.1. Windows Media Player 5.6.2. iTunes 5.6.3. Xbox/PS3 LaCie Network Space 2 DESIGN BY NEIL POULTON Contacting Customer Support User Manual 6. Contacting Customer Support Before You Contact Technical Support Information Location LaCie Network Space 2 DESIGN BY NEIL POULTON Contacting Customer Support User Manual 6.1. LaCie Technical Support Contacts LaCie Network Space 2 DESIGN BY NEIL POULTON Warranty Information User Manual 7. Warranty Information