LaCie Network Space 2 • DESIGN BY NEIL POULTON

Troubleshooting

User Manual

page 58

 

 

5.5. Troubleshooting the USB Connection

5.5.1. Mac Users

Problem

Question

Solution

The USB drive/key or USB

Is the Network Space 2 connected to

Devices connected to the USB expansion port (hard drive or

printer connected to the USB

your computer via USB?

printer) are automatically unmounted when you connect the

expansion port is not recog-

 

Network Space 2 to a computer via USB. To make the external

nized.

 

hard drive or printer accessible, disconnect the Network Space

 

 

2 from your computer and connect it to the network using the

 

 

Ethernet cable.

The Network Space 2 is not

Does an icon for the drive appear on

There should be an icon for the LaCie drive on the desktop (un-

recognized by the computer.

the desktop?

less you’ve set the Finder preference not to show External disks

 

 

on the desktop). If the drive does not appear, follow the rest of

 

 

the Troubleshooting tips to isolate the problem.

 

Does your computer’s configuration

See section 1.1. Minimum System Requirements for more infor-

 

meet the minimum system requirements

mation. Also, try changing the computer you are using. Com-

 

for use with this drive?

puter problems can manifest themselves in many ways. Even if

 

 

the computer appears to be working properly, this is a worth-

 

 

while test.

 

Is the drive’s power supply connected?

Make sure that the power supply is properly connected (see sec-

 

 

tion 3.4.1. STEP 1: Turn On the Drive) and that the outlet the

 

 

power supply is connected to is working.

 

Did you follow the correct installation

Review the installation steps in section 3.4. Accessing USBShare

 

steps for the USB connection?

via USB.

 

Are both ends of the USB cable securely

Only use a USB cable provided by LaCie. Check both ends of

 

attached?

the USB cable to make sure they are fully seated in their respec-

 

 

tive ports. Try disconnecting the cables, waiting 10 seconds, and

 

 

then reconnecting them. If the drive is still not recognized, restart

 

 

your computer and try again.

 

Is there a conflict with other device driv-

Contact LaCie Technical Support for help.

 

ers or extensions?

 

You receive error messages

Did you get an “Error –50” message

When you connect the Network Space 2 to a computer via USB,

when copying files to the

while copying to drive when connected

the USB share of the drive that mounts on the computer is for-

drive.

via USB?

matted in MS-DOS (FAT32). Under this format, file names with

 

 

certain characters cannot be copied. These characters include,

 

 

but are not limited to:

 

 

? < > / \ :

 

 

Check your files and folders to ensure that these types of char-

 

 

acters are not being used.

continued on the next page >>

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LaCie 2 user manual Troubleshooting the USB Connection, Mac Users