LaCie 2 - page 59

LaCie Network Space 2 • DESIGN BY NEIL POULTON Troubleshooting

User Manual page 59

Problem Question Solution

I cannot copy a ﬁle larger

than 4 GB to the drive.

Are you connected to the computer via

USB?

When you connect the Network Space 2 to a computer via USB,

the USB share of the drive that mounts on the computer is for-

matted in MS-DOS (FAT32). This format limits ﬁle sizes to 4 GB.

To transfer >4GB ﬁles to the Network Space 2, disconnect the

USB cable and connect the Ethernet cable. See sections 3.4.3.

Disconnecting the USB Connection then 2. Connecting to a Net-

work. Alternatively, you can reformat the USBShare to HFS+,

which permit larger ﬁle sizes (see section 4.9. Dashboard: Drive

Information).

The drive is not running no-

ticeably faster when connect-

ed via Hi-Speed USB 2.0.

Is the drive connected to a standard

USB port on your computer?

If your drive is connected to a standard USB port, this is normal.

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB

2.0 performance levels when it is connected directly to a Hi-

Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device

will operate at the slower USB transfer rates.

Does your computer or operating sys-

tem support Hi-Speed USB 2.0?

See section 1.1. Minimum System Requirements for more infor-

mation.

The capacity of the disk is not

the total one written on the

packaging.

When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up to

500GB can be allocated for the USB connection (for the Share named USBShare) and the remaining capac-

ity is dedicated for the Ethernet connection. This can be modiﬁed; see 4.9. Dashboard: Drive Information.

The drive is making clicking

noises.

Is the sound “soft clicking” or “hard clicking”?

Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do

not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the

drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible

causes:

✦The drive could be corrupted. Reformatting the drive can solve this issue.

✦The drive could have a failure in the external power supply or power cable. Try using a different one,

if possible.

Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior is

usually indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, con-

sider it to be soft clicking, and troubleshoot the problem as suggested above.