Troubleshooting, Software Updates, System Log | LaCie 2 manual

LaCie Network Space 2 • DESIGN BY NEIL POULTON

User Manual

5. Troubleshooting

In the event that your LaCie Network Space 2 is not working cor- rectly, please first check the manual and the following troubleshoot- ing topics. Note that a reset to factory settings will solve most user problems (see 4.16. Reset to Factory).

www.lacie.com/support

These resources may provide an answer to your specific question. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 6.1. LaCie Technical Support Contacts for details).

5.1. Software Updates

LaCie frequently releases firmware updates to improve the function- ality of products. Please check frequently for recent updates to firm- ware and to LaCie Network Assistant to ensure optimum product performance. See 4.15. Update Product Software for details.

5.2. System Log

The system log allows you to review the type, date, time, source and event ID of activities on the LaCie Network Space 2. Additionally, if you ever need help from LaCie technical support, the log will be important. For more information, refer to chapter 4.11. Dashboard: Support.

5.3. Manual Updates

LaCie strives to give you the most up-to-date, comprehensive user manuals possible. It is our goal to provide you with an easy-to-use format that will help you quickly install and utilize the many functions of your new device. If your manual does not reflect the configura- tions of the product that you purchased, please check our website for the most current version available.

Troubleshooting

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LaCie 2 user manual Troubleshooting, Software Updates, System Log, Manual Updates

Contents

Table of Contents LaCie Technical Support Contacts Troubleshooting Changes CopyrightsLicences and free software Trademarks General Use Precautions Health and Safety PrecautionsUse only the power supply shipped with the device Quick Links IntroductionClick a topic Minimum System Requirements Box Content Front View Views of the DriveRear View Ress Power Button FunctionsLED Behavior LED Behavior Indication Connecting to a Network Now move on to , .2. Connect the Ethernet Cable Connect the Power Supply Connect the Ethernet Cable Gigabit Ethernet Cables And Connectors On next Connect using LaCie Network AssistantInstall LaCie Network Assistant Follow the Wizard to complete installation Windows Users Connect to the LaCie Network SpaceMac Users General Settings Completing the Setup Wizard Assign a Static IP Address Accessing and Transferring Files About Shares Share Created Accessibility ConnectionActivated Launch LaCie Network Assistant Accessing Shares Using LaCie Network AssistantTo access shared folders On the next Accessing & Transferring Files Switching User On the network Fig Map Shares Using LaCie Network AssistantPassword Network Fig Windows XP, Vista, and Windows 7 Users Map Shares Using the Operating System About the File Browser Accessing Shares Using File Browser Dashboard Turn On the Drive Connecting the USB cable Accessing USBShare via USB Turn On the Drive Hi-Speed USB 2.0 Cables And Connectors Connecting the USB cable Windows XP Users Disconnecting the USB ConnectionWindows Vista & Windows 7 Users Remote Access Instructions on finding your Network Space 2’s IP address Accessing Shares via FTP Bile phone, etc Multimedia Server ITunes, make sure Library sharing is enabled in Preferences Enable Multimedia server on the Network Space 2 DashboardMultimedia Server iTunes Multimedia Server Windows Media Player Administering Your LaCie Network Space Use LaCie Network Assistant Dashboard AccessingUse a Browser Dashboard Restart/Shutdown Dashboard WelcomeDashboard Navigation Dashboard Logging Out Date mm/dd/yy Change the date Dashboard General Settings Adding a New User Dashboard Users Editing a User Deleting a User Dashboard Network Standard Settings Advanced Settings Formatting Your Network Space Dashboard Drive Information Modifying USBShare Capacity Dashboard Eco Management Paste the MAC address into the field and click Wake Up Wake on LANFirst time you use Wake on LAN Subsequent use Dashboard Support Event Description Recipient Identifier Email Notification Events Dashboard Download Download Page Settings Dashboard Copy Creating a Backup JobAuto Import of the USB Device Dashboard Front USB Port Write for all users Connecting an External Hard DiskTo connect an external hard disk To eject an external hard disk Method 1 Auto-Update Update Product Software Recommendations for Updating Using LaCie Network Assistant Method 2 Update with LaCie Network Assistant Software Reset to Factory System Log TroubleshootingSoftware Updates Manual Updates Problem Question Solution Troubleshooting the Network Connection Receive an error mes Ethernet for users to access the driveCan not access my account Is your password correct? Enter my login and password Mac Users Troubleshooting the USB Connection Will operate at the slower USB transfer rates Ticeably faster when connect USB port on your computer?Than 4 GB to the drive Ed via Hi-Speed USB Windows Users Than 4 GB to the drive USB port on your computer? Xbox/PS3 Troubleshooting the Multimedia ServerWindows Media Player ITunes Before You Contact Technical Support Contacting Customer SupportInformation Location LaCie Technical Support Contacts Warranty Information