LaCie 2 5. Troubleshooting

LaCie Network Space 2 • DESIGN BY NEIL POULTON Troubleshooting

User Manual page 55

In the event that your LaCie Network Space 2 is not working cor-

rectly, please ﬁrst check the manual and the following troubleshoot-

ing topics. Note that a reset to factory settings will solve most user

problems (see 4.16. Reset to Factory).

www.lacie.com/support

These resources may provide an answer to your speciﬁc question.

If you need further assistance, please contact your LaCie reseller or

LaCie Technical Support (see section 6.1. LaCie Technical Support

Contacts for details).

5.1. Software Updates

LaCie frequently releases ﬁrmware updates to improve the function-

ality of products. Please check frequently for recent updates to ﬁrm-

ware and to LaCie Network Assistant to ensure optimum product

performance. See 4.15. Update Product Software for details.

5.2. System Log

The system log allows you to review the type, date, time, source and

event ID of activities on the LaCie Network Space 2. Additionally,

if you ever need help from LaCie technical support, the log will be

important. For more information, refer to chapter 4.11. Dashboard:

Support.

5.3. Manual Updates

LaCie strives to give you the most up-to-date, comprehensive user

manuals possible. It is our goal to provide you with an easy-to-use

format that will help you quickly install and utilize the many functions

of your new device. If your manual does not reﬂect the conﬁgura-

tions of the product that you purchased, please check our website

for the most current version available.

5. Troubleshooting

Contents

Main LaCie Network Space 2 DESIGN BY NEIL POULTON Table of Contents User Manual Table of Contents LaCie Network Space 2 DESIGN BY NEIL POULTON Table of Contents User Manual LaCie Network Space 2 DESIGN BY NEIL POULTON Foreword User Manual Copyrights Licences and free software Trademarks Changes LaCie Network Space 2 DESIGN BY NEIL POULTON Foreword User Manual Health and Safety Precautions General Use Precautions 1. Introduction Quick Links Click a topic: 1.1. Minimum System Requirements 1.2. Box Content 1.3. Views of the Drive 1.3.1. Front View Fig. 02 1.3.2. Rear View Fig. 01 1.4. Power Button Functions 2. Connecting to a Network 2.1. STEP 1: Connect the Power Supply Fig. 04 2.2. STEP 2: Connect the Ethernet Cable Fig. 05 Gigabit Ethernet Cables And Connectors Fig. 06 Fig. 07 - Gigabit Ethernet cable ends (top view) 2.3. STEP 3: Connect using LaCie Network Assistant Install LaCie Network Assistant: Fig. 10 continued on next page >> Fig. 08 Connect to the LaCie Network Space 2: Windows Users Fig. 13 Fig. 11 Fig. 12 2.4. STEP 4: Completing the Setup Wizard Fig. 14 Fig. 15 Fig. 16 Fig. 17 2.5. Assign a Static IP Address Windows Users 3. Accessing and Transferring Files 3.1. About Shares Share Created Accessibility Connection 3.2. Accessing Shares Using LaCie Network Assistant Page 3.2.1. Switching User Fig. 21 Fig. 22 3.2.2. Map Shares Using LaCie Network Assistant Fig. 23 Fig. 25 - Mac users Fig. 24 - Windows Vista users 3.2.3. Map Shares Using the Operating System Windows XP, Vista, and Windows 7 Users Fig. 28 - Mac OS X Users Fig. 26 - Windows XP Users Fig. 27 - Windows 7 and Vista Users 3.3. Accessing Shares Using File Browser (Dashboard) 3.3.1. About the File Browser Fig. 30 Fig. 29 3.4. Accessing USBShare via USB 3.4.1. STEP 1: Turn On the Drive Fig. 31 Fig. 32 3.4.2. STEP 2: Connecting the USB cable Hi-Speed USB 2.0 Cables And Connectors Fig. 34 Hi-Speed USB 2.0 cable ends Fig. 33 3.4.3. Disconnecting the USB Connection 3.5. Remote Access Fig. 39 Fig. 40 3.6. Accessing Shares via FTP Fig. 41 3.7. Multimedia Server Fig. 42 3.7.1. Multimedia Server: iTunes Fig. 43 3.7.2. Multimedia Server: Windows Media Player Fig. 44 Fig. 45 4. Administering Your LaCie Network Space 2 Fig. 46 4.1. Dashboard: Accessing Use LaCie Network Assistant Fig. 49 - Mac users Use a Browser Fig. 47 4.2. Dashboard: Welcome Page 4.3. Dashboard: Navigation Fig. 52 4.4. Dashboard: Logging Out 4.5. Dashboard: Restart/Shutdown 4.6. Dashboard: General Settings Fig. 53 4.7. Dashboard: Users 4.7.1. Adding a New User Fig. 54 Fig. 55 4.7.2. Deleting a User 4.7.3. Editing a User Fig. 57 Fig. 56 Fig. 58 4.8. Dashboard: Network 4.8.1. Standard Settings Fig. 61 Fig. 59 Fig. 60 Page 4.9. Dashboard: Drive Information 4.9.1. Formatting Your Network Space 2 Fig. 64 Fig. 63 4.9.2. Modifying USBShare Capacity Fig. 65 4.10. Dashboard: Eco Management Fig. 66 4.10.1. Wake on LAN 4.11. Dashboard: Support 4.11.1. Email Notication Events Event Identier Description Recipient Fig. 71 4.12. Dashboard: Download 4.12.1. Download Page Settings Fig. 73 Fig. 72 Fig. 74 4.13. Dashboard: Copy 4.13.1. Creating a Backup Job Fig. 76 4.13.2. Auto Import of the USB Device Fig. 75 4.14. Dashboard: Front USB Port Fig. 79 4.14.1. Connecting an External Hard Disk To connect an external hard disk: Fig. 81 Fig. 80 To eject an external hard disk: 4.15. Update Product Software 4.15.1. Method 1: Auto-Update Fig. 84 Fig. 82 Fig. 83 4.15.2. Method 2: Update with LaCie Network Assistant Software Recommendations for Updating Using LaCie Network Assistant Fig. 87 Fig. 85 Fig. 86 4.16. Reset to Factory 5. Troubleshooting 5.1. Software Updates 5.2. System Log 5.3. Manual Updates 5.4. Troubleshooting the Network Connection Page 5.5. Troubleshooting the USB Connection 5.5.1. Mac Users Page 5.5.2. Windows Users Page 5.6. Troubleshooting the Multimedia Server 5.6.1. Windows Media Player 5.6.2. iTunes 5.6.3. Xbox/PS3 LaCie Network Space 2 DESIGN BY NEIL POULTON Contacting Customer Support User Manual 6. Contacting Customer Support Before You Contact Technical Support Information Location LaCie Network Space 2 DESIGN BY NEIL POULTON Contacting Customer Support User Manual 6.1. LaCie Technical Support Contacts LaCie Network Space 2 DESIGN BY NEIL POULTON Warranty Information User Manual 7. Warranty Information