LaCie 2 6. Contacting Customer Support

LaCie Network Space 2 • DESIGN BY NEIL POULTON Contacting Customer Support

User Manual page 63

Before You Contact Technical Support

1. Read the manuals and review section 5. Troubleshooting.

2. Try to isolate the problem. If possible, make the drive the only

external device on the CPU, and make sure that all of the cables

are correctly and ﬁrmly attached.

If you have asked yourself all of the pertinent questions in the trou-

bleshooting checklist, and you still can’t get your LaCie drive to work

properly, contact us at www.lacie.com. Before contacting us, make

sure that you are in front of your computer and that you have the

following information on hand:

Information Location

1. LaCie hard drive serial

number

Located on a sticker next to

one of the product feet.

2. Macintosh/PC model Mac users: Click on the

Apple icon in the menu bar

and select About This Mac.

Windows users: Right click

My Computer and select

Properties > General.

3. Operating system version

4. Processor speed

5. Computer memory

6. The brands and models

of other internal and

external peripherals in-

stalled on your computer

Mac users: Click on the

Apple icon in the ﬁnder bar

and select About This Mac.

Select More Info... The Ap-

ple System Proﬁler will launch

and will list your internal and

external peripherals.

Windows users: Right click

My Computer and select

Properties > Hardware.

7. Web browser type and

version

Mac users: Click application

name in menu bar and select

About [product]

Windows users: Click Help

and then About [product]

6. Contacting Customer Support

Contents

Main LaCie Network Space 2 DESIGN BY NEIL POULTON Table of Contents User Manual Table of Contents LaCie Network Space 2 DESIGN BY NEIL POULTON Table of Contents User Manual LaCie Network Space 2 DESIGN BY NEIL POULTON Foreword User Manual Copyrights Licences and free software Trademarks Changes LaCie Network Space 2 DESIGN BY NEIL POULTON Foreword User Manual Health and Safety Precautions General Use Precautions 1. Introduction Quick Links Click a topic: 1.1. Minimum System Requirements 1.2. Box Content 1.3. Views of the Drive 1.3.1. Front View Fig. 02 1.3.2. Rear View Fig. 01 1.4. Power Button Functions 2. Connecting to a Network 2.1. STEP 1: Connect the Power Supply Fig. 04 2.2. STEP 2: Connect the Ethernet Cable Fig. 05 Gigabit Ethernet Cables And Connectors Fig. 06 Fig. 07 - Gigabit Ethernet cable ends (top view) 2.3. STEP 3: Connect using LaCie Network Assistant Install LaCie Network Assistant: Fig. 10 continued on next page >> Fig. 08 Connect to the LaCie Network Space 2: Windows Users Fig. 13 Fig. 11 Fig. 12 2.4. STEP 4: Completing the Setup Wizard Fig. 14 Fig. 15 Fig. 16 Fig. 17 2.5. Assign a Static IP Address Windows Users 3. Accessing and Transferring Files 3.1. About Shares Share Created Accessibility Connection 3.2. Accessing Shares Using LaCie Network Assistant Page 3.2.1. Switching User Fig. 21 Fig. 22 3.2.2. Map Shares Using LaCie Network Assistant Fig. 23 Fig. 25 - Mac users Fig. 24 - Windows Vista users 3.2.3. Map Shares Using the Operating System Windows XP, Vista, and Windows 7 Users Fig. 28 - Mac OS X Users Fig. 26 - Windows XP Users Fig. 27 - Windows 7 and Vista Users 3.3. Accessing Shares Using File Browser (Dashboard) 3.3.1. About the File Browser Fig. 30 Fig. 29 3.4. Accessing USBShare via USB 3.4.1. STEP 1: Turn On the Drive Fig. 31 Fig. 32 3.4.2. STEP 2: Connecting the USB cable Hi-Speed USB 2.0 Cables And Connectors Fig. 34 Hi-Speed USB 2.0 cable ends Fig. 33 3.4.3. Disconnecting the USB Connection 3.5. Remote Access Fig. 39 Fig. 40 3.6. Accessing Shares via FTP Fig. 41 3.7. Multimedia Server Fig. 42 3.7.1. Multimedia Server: iTunes Fig. 43 3.7.2. Multimedia Server: Windows Media Player Fig. 44 Fig. 45 4. Administering Your LaCie Network Space 2 Fig. 46 4.1. Dashboard: Accessing Use LaCie Network Assistant Fig. 49 - Mac users Use a Browser Fig. 47 4.2. Dashboard: Welcome Page 4.3. Dashboard: Navigation Fig. 52 4.4. Dashboard: Logging Out 4.5. Dashboard: Restart/Shutdown 4.6. Dashboard: General Settings Fig. 53 4.7. Dashboard: Users 4.7.1. Adding a New User Fig. 54 Fig. 55 4.7.2. Deleting a User 4.7.3. Editing a User Fig. 57 Fig. 56 Fig. 58 4.8. Dashboard: Network 4.8.1. Standard Settings Fig. 61 Fig. 59 Fig. 60 Page 4.9. Dashboard: Drive Information 4.9.1. Formatting Your Network Space 2 Fig. 64 Fig. 63 4.9.2. Modifying USBShare Capacity Fig. 65 4.10. Dashboard: Eco Management Fig. 66 4.10.1. Wake on LAN 4.11. Dashboard: Support 4.11.1. Email Notication Events Event Identier Description Recipient Fig. 71 4.12. Dashboard: Download 4.12.1. Download Page Settings Fig. 73 Fig. 72 Fig. 74 4.13. Dashboard: Copy 4.13.1. Creating a Backup Job Fig. 76 4.13.2. Auto Import of the USB Device Fig. 75 4.14. Dashboard: Front USB Port Fig. 79 4.14.1. Connecting an External Hard Disk To connect an external hard disk: Fig. 81 Fig. 80 To eject an external hard disk: 4.15. Update Product Software 4.15.1. Method 1: Auto-Update Fig. 84 Fig. 82 Fig. 83 4.15.2. Method 2: Update with LaCie Network Assistant Software Recommendations for Updating Using LaCie Network Assistant Fig. 87 Fig. 85 Fig. 86 4.16. Reset to Factory 5. Troubleshooting 5.1. Software Updates 5.2. System Log 5.3. Manual Updates 5.4. Troubleshooting the Network Connection Page 5.5. Troubleshooting the USB Connection 5.5.1. Mac Users Page 5.5.2. Windows Users Page 5.6. Troubleshooting the Multimedia Server 5.6.1. Windows Media Player 5.6.2. iTunes 5.6.3. Xbox/PS3 LaCie Network Space 2 DESIGN BY NEIL POULTON Contacting Customer Support User Manual 6. Contacting Customer Support Before You Contact Technical Support Information Location LaCie Network Space 2 DESIGN BY NEIL POULTON Contacting Customer Support User Manual 6.1. LaCie Technical Support Contacts LaCie Network Space 2 DESIGN BY NEIL POULTON Warranty Information User Manual 7. Warranty Information