LaCie Network Space 2 • DESIGN BY NEIL POULTON | Contacting Customer Support |
User Manual | page 63 |
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6. Contacting Customer Support
Before You Contact Technical Support
1.Read the manuals and review section 5. Troubleshooting.
2.Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou- bleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
Information | Location | ||
1. | LaCie hard drive serial | Located on a sticker next to | |
| number | one of the product feet. | |
2. | Macintosh/PC model | Mac users: Click on the | |
3. | Operating system version | Apple icon in the menu bar | |
and select About This Mac. | |||
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4. | Processor speed | Windows users: Right click | |
5. | Computer memory | My Computer and select | |
Properties > General. | |||
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6. | The brands and models | Mac users: Click on the | |
| of other internal and | Apple icon in the finder bar | |
| external peripherals in- | and select About This Mac. | |
| stalled on your computer | Select More Info... The Ap- | |
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| ple System Profiler will launch | |
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| and will list your internal and | |
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| external peripherals. | |
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| Windows users: Right click | |
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| My Computer and select | |
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| Properties > Hardware. | |
7. | Web browser type and | Mac users: Click application | |
| version | name in menu bar and select | |
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| About [product] | |
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| Windows users: Click Help | |
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| and then About [product] | |
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