Troubleshooting Questions & Answers
Questions
What do I do if the clock does not operate?
What do I do if the clock does not print?
What do I do if the time is exact to the minute but the hour is incorrect?
What do I do when the cards are sticking in clock?
What do I do when the clock rejects the cards without printing?
What do I do if clock makes a strange noise and doesn’t print correctly?
Add to User Guide (answer)
Ensure the power cord is properly plugged into the AC outlet.
Ensure the ribbon is installed properly.
1.Ensure the correct time zone is selected.
2.Check the Daylight Savings Time setting.
Remove paper clips or "sticky notes" from inside clock.
1.Make sure bar code on cards are not smudged.
2.Removing anything that is blocking bar code sensor i.e. Sticky pads, from time cards.
1.Replace or reinstall ribbon.
2.Check print head.
3.Send to Lathem or authorized dealer for cleaning and service.
What to do if print head is not moving at all? Will not accept cards.
What to do if print head is moving but it prints very lightly or not at all?
What do I do if no WWVB signal has been received?
Send to Lathem or authorized dealer for service.
1.Make sure ribbon is installed properly.
2.Install new ribbon.
1.Wait for the early morning hours to pass.
2.
Note: There are some environments and weather conditions that may influence the reception of the atomic clock radio signal. Since it also operates as a
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