SymptomAction
Theoperatingsystemdoesnot
start.
Verifythatyoulistthedevicewheretheoperatingsystemresidesinthestartup
devicesequence.Usually,theoperatingsyst emisontheharddiskdrive.Formore
information,see“Selectingastartupdevice”onpage53.
Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.
Verifythatnokeysarestuck.
Diagnosticprograms
Diagnosticprogr amsar eusedtotesthardwarecomponentsofyourcomputer.Diagnosticprogramscan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyoursystem.
Therearetwopr ogramspreinstalledonyourcomputertohelpyoudiagnosecomputerproblems:
•LenovoThinkVantageToolbox(usedwhenyouarerunningtheWindowsoperatingsystem)
•PC-DoctorforRescueandRecovery(usedwhenyoucannotstarttheWindowsoperatingsystem)
Notes:
1.YoucanalsodownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://support.lenovo.com.
See“PC-DoctorforDOS”onpage61fordetailedinformation.
2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprograms,saveandprint
theloglescreatedbytheprograms.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
LenovoThinkVantageT oolbox
TheL enovoThinkV antageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,
diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget
moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage
Toolboxprogramtotestdevices,diagnosecomputerpr oblems,creat ebootablediagnosticmedia,update
systemdrivers,andviewsysteminformation.
•ToruntheLenovoThinkVantageToolboxprogramontheWindows7operatingsystem,clickStart➙All
Programs➙L enovoThinkV antageTools➙SystemHealthandDiagnostics.Followtheinstructions
onthescreen.
•ToruntheLenovoThinkVantageT oolboxprogramontheWindowsVistaoperatingsystemortheWindows
XPoper atingsystem,clickStart➙AllPrograms➙ThinkVantage➙LenovoThinkVantageToolbox.
Followtheinstructionsonthescreen.
ForadditionalinformationaboutrunningtheLenovoThinkVantageToolboxprogram,refertotheLenovo
ThinkVantageT oolboxhelpsystem.
PC-DoctorforRescueandRecovery
ThePC-DoctorforRescueandRecoveryprogramispartoftheRescueandRecoveryworkspaceonyour
Lenovocomputer .UsethePC-DoctorforRescueandRecoveryprogramifyouareunabletostartthe
Windowsoperatingsystem.
TorunthePC-DoctorforRescueandRecoveryprogramfromtheRescueandRecoveryworkspace,do
thefollowing:
1.Turnoffthecomputer.
2.RepeatedlypressandreleasetheF11keywhenturningonthecomputer.Whenyouhearbeepsorsee
alogoscreen,releasetheF11key.TheRescueandRecoveryworkspaceopensaft erashortdelay.
60ThinkCentreUserGuide