You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at:

http://support.lenovo.com

Calling for service

During the warranty period, you can get help and information from the Lenovo Customer Support Center by telephone.

The following services are available during the warranty period:

Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to solve the problem.

Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

The following items are not covered by the warranty:

Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

Identification of software problem sources

Configuration of the BIOS as part of an installation or upgrade

Changes, modifications, or upgrades to device drivers

Installation and maintenance of network operating systems (NOS)

Installation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of the Lenovo Support phone numbers for your country or region, go to http://support.lenovo.com and click Support phone list or refer to the ThinkCentre Safety and Warranty Guide that is provided with your computer.

Note: The service and support phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call and have the following information available:

Machine type and model

Serial numbers of your hardware products

Description of the problem

Exact wording of any error messages

Hardware and software configuration information

Using other services

If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be

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Lenovo 804 manual Calling for service, Using other services