Getting information, help, and service | Lenovo 804 guide

Chapter 7. Getting information, help, and service

This chapter provides information about help, service, and technical assistance for Lenovo products.

This chapter contains the following topics:

•“Information resources” on page 63

•“Help and service” on page 65

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Online Books folder

The Online Books folder preinstalled on your computer contains the ThinkCentre User Guide, which provides information about your computer to help you set up, use, and maintain your computer. It requires no Internet access to view the publication.

To view the publication, click Start ➙ All Programs ➙ Online Books ➙ Online Books, then double-click the publication for your computer. The publication is also available on the Lenovo Support Web site at: http://support.lenovo.com

Notes:

1.The publication is in PDF version. To view the publication, you need to have the Adobe Reader program preinstalled on your computer. If the Adobe Reader program has not been installed on your computer, a message will be displayed when you attempt to view the PDF file and you will be guided through

the Adobe Reader installation.

2.The publication is available in other languages on the Lenovo Support Web site at: http://support.lenovo.com

3.If you want to install a different language version of the Adobe Reader program rather than the version preinstalled on your computer, download the desired language version from the Adobe Web site at: http://www.adobe.com

Lenovo ThinkVantage Tools

Note: The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating system from Lenovo.

The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various technologies, such as:

•Lenovo ThinkVantage Toolbox

•Password Manager (available on some models)

•Power Manager

•Product Recovery

•Rescue and Recovery

•System Update

To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.

© Copyright Lenovo 2010, 2011

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Lenovo 804 Getting information, help, and service, Information resources, Online Books folder, Lenovo ThinkVantage Tools

Contents

ThinkCentre User Guide Second Edition September Copyright Lenovo 2010 Contents Index Important safety information Iv ThinkCentre User Guide Product overview Features Input/Output I/O features System management featuresSecurity features Connectivity Specifications Preinstalled software programsPreinstalled operating system Software provided with your Windows operating system Software overviewLenovo ThinkVantage Tools ThinkVantage Productivity Center ThinkVantage Rescue and Recovery Product RecoveryPassword Manager ThinkVantage Client Security Solution Adobe Reader Locations Connector Locating connectors and parts on the rear of your computer Locating parts on the system board Locating components System board part locations Locating internal drives Drive bay locations Installing or replacing hardware Installing or replacing hardwareInstalling external options Handling static-sensitive devices Removing the computer cover Removing the computer cover Removing the front bezel Removing and reinstalling the front bezel Reinstalling the front bezel Accessing the system board components and drives Pivoting the drive bay assembly upward Installing or replacing a PCI card ThinkCentre User Guide Removing the PCI card What to do next Installing or replacing a memory module Removing the memory module Installing the memory module Replacing the battery Removing the old battery Replacing the heat sink and fan assembly Removing the heat sink fan duct Screws that secure the heat sink and fan assembly Replacing the microprocessor Installing the heat sink fan duct Accessing the microprocessor Removing the microprocessor Replacing the power supply assembly Removing the heat sink fan duct Removing the power supply assembly Installing the power supply assembly Replacing the optical drive Removing the optical drive screws Slide the optical drive out of the front of the computer Replacing the hard disk drive Installing the optical drive Pivoting the drive bay assembly Removing the hard disk drive Installing the hard disk drive Replacing the front fan assembly Removing the front fan assembly Replacing the USB keyboard or mouse Installing the front fan assembly Connecting the USB keyboard or mouse Completing the parts replacement Obtaining device drivers Basic security features Integrated cable lock Installing an integrated cable lock Password protection Erasing a lost or forgotten password clearing CmosPadlock ThinkCentre User Guide Recovery information Creating and using recovery mediaCreating recovery media Using recovery media Performing backup and recovery operationsOn the Rescue and Recovery menu, click Restore your system Performing a backup operation Performing a recovery operationClick the Restore your system from a backup icon Creating and using a rescue medium Using the Rescue and Recovery workspace Creating a rescue medium Using a rescue medium Solving recovery problems Installing or reinstalling device drivers Starting the Setup Utility program Using the Setup Utility programViewing or changing settings Using passwords Power-on password Password considerationsAdministrator password Setting, changing, or deleting a password Selecting a startup device Selecting a temporary startup deviceViewing or changing the startup device sequence Exiting the Setup Utility program Using system programs Updating flashing the Bios from a discUpdating system programs Updating flashing the Bios from your operating system Recovering from a Post and Bios update failureClick Downloads and drivers Updating system programs ThinkCentre User Guide Basic troubleshooting Troubleshooting and diagnostic programs Diagnostic programs PC-Doctor for Rescue and RecoveryLenovo ThinkVantage Toolbox PC-Doctor for DOS Cleaning an optical mouse ThinkCentre User Guide Information resources Getting information, help, and serviceOnline Books folder Lenovo ThinkVantage Tools Safety and warranty Access HelpThinkVantage Productivity Center Lenovo Welcome Help and service Using the documentation and diagnostic programsLenovo Support Web site Using other services Calling for service Purchasing additional services ThinkCentre User Guide Appendix A. Notices European conformance CE mark Trademarks Television output notice Appendix A. Notices ThinkCentre User Guide CRU Index Keyboard, replacing Lenovo Customer Support Center Set Power-On Password ThinkCentre User Guide Page 71Y8530