Troubleshooting.............................................................................266

Solving basic printer problems......................................................................................................... ...........................266

Printer control panel display is blank or displays only diamonds...................................................................266

Solving printing problems............................................................................................................................. ................266

Multiple-language PDFs do not print....................................................................................................................................266
Error message about reading USB drive appears..............................................................................................................266
Jobs do not print...........................................................................................................................................................................267
Confidential and other held jobs do not print...................................................................................................................267
Job takes longer than expected to print..............................................................................................................................268
Job prints from the wrong tray or on the wrong paper.................................................................................................268
Incorrect characters print...........................................................................................................................................................268
Tray linking does not work........................................................................................................................................................269
Large jobs do not collate...........................................................................................................................................................269
Unexpected page breaks occur...............................................................................................................................................269

Solving copy problems................................................................................................. ..................................................270

Copier does not respond...........................................................................................................................................................270
Scanner unit does not close......................................................................................................................................................270
Poor copy quality..........................................................................................................................................................................270
Partial document or photo copies..........................................................................................................................................272

Solving scanner problems.......................................................................................... ...................................................272

Checking an unresponsive scanner.......................................................................................................................................272
Scan was not successful.............................................................................................................................................................272
Scanning takes too long or freezes the computer............................................................................................................273
Poor scanned image quality.....................................................................................................................................................273
Partial document or photo scans............................................................................................................................................273
Cannot scan from a computer.................................................................................................................................................274

Solving fax problems.............................................................................................................. .........................................274

Caller ID is not shown..................................................................................................................................................................274
Cannot send or receive a fax.....................................................................................................................................................274
Can send but not receive faxes................................................................................................................................................276
Can receive but not send faxes................................................................................................................................................277
Received fax has poor print quality........................................................................................................................................277

Solving option problems................................................................................................................................................278

Option does not operate correctly or quits after it is installed....................................................................................278
Paper trays.......................................................................................................................................................................................278
2000-sheet tray..............................................................................................................................................................................279
Envelope feeder............................................................................................................................................................................279
Output options..............................................................................................................................................................................280
Flash memory card.......................................................................................................................................................................280
Hard disk with adapter................................................................................................................................................................280
Internal Solutions Port................................................................................................................................................................280
Memory card..................................................................................................................................................................................280
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