OneTouch® Diabetes Management Software v2.3.1 User Manual

162

 

 

 

 

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If you see these error

You can do the following:

 

 

messages on the screen:

 

 

 

 

 

 

 

I see data in my patient's

The problem is most likely due to a meter date that was

 

 

meter that is not displayed

set incorrectly. As an example, if the year in the meter is

 

 

in the OneTouch® DMS

incorrectly set to 2014, and the meter is subsequently

 

 

Reports.

used for testing, records in the meter memory will have

 

 

 

dates in the future. When the meter is downloaded to

 

 

 

OneTouch® DMS, the software may not “find” readings

 

 

 

because the Software is looking for blood glucose data

 

 

 

in the current year.

 

 

 

The following suggestions may help:

 

 

 

1) Use the Data List Report to see glucose readings since

 

 

 

the last download. Select “Since last transfer” as the Date

 

 

 

Range in the Data List Report. This will display all readings

 

 

 

since the last download in the order in which the glucose

 

 

 

tests were taken (as opposed to the calendar date order-

 

 

 

which could have been affected by incorrect date settings

 

 

 

in the meter). This feature is not available if you have

 

 

 

transferred results from a OneTouch® UltraSmart® Meter.

 

 

 

Or

 

 

 

Select “Latest 14 days” when specifying the Date Range

 

 

 

for viewing and printing Reports. This will show if there

 

 

 

are any glucose results stamped with dates that are not

 

 

 

the current year.

 

 

 

and

 

 

 

2) The data from the meter set to year 2014 are still in the

 

 

 

database and in the meter. To prevent future problems,

 

 

 

you should:

 

 

 

Archive and delete the records with dates in the

 

 

 

future

 

 

 

Clear the meter so that the data is not downloaded

 

 

 

again

 

 

 

and

 

 

 

3) Set the meter to the correct date and time.

 

 

 

 

 

 

 

 

 

 

 

 

 

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Lifescan Diabetes Management Software v2.3.1 manual Meter. This feature is not available if you have, Future