Troubleshooting

Troubleshooting (cont’d.)

Error

Possible Causes

Solutions

 

 

 

Mouse not detected

• Mouse cable is not firmly

• Firmly connect the mouse cable to the USB port

by system

connected to the system

on the rear panel.

 

 

 

 

• Mouse is not connected to the

 

 

system

 

 

 

 

 

• System needs to be reset

• Power off the system (disconnect power cable).

 

 

Firmly connect a USB mouse to the USB port on the

 

 

rear panel of the system. Reconnect the power

 

 

cable to the DC 12V port on the rear panel.

 

 

 

• There is no picture

• Camera cables are loose or

• Check the camera video cable and connections

on selected channels

have become disconnected

• Disconnect and reconnect the cable at the system

/ camera picture is

 

and at the camera

not being displayed

 

• Try moving the camera to another channel or use

 

 

another cable

 

 

 

• The image on the

• Audio cables are loose or have

• Check the AUDIO connections to the DVR

DVR appears, but

been disconnected

 

does not have sound

 

 

 

 

 

 

• Audio channels are disabled in

• Check the Configurations: Main

 

the system menu

Menu>Record>Audio

 

 

 

 

• Volume on external speakers

• Increase volume on external speakers (not

 

(not included) is low or off

included)

 

 

 

New camera titles do

• New camera titles have not

• Log in to DVR Netviewer in Internet Explorer

not appear on the

been correctly saved on the

• Click Setup and then click the Title tab

system(8/16-channel

system

• If you saved your old settings, click Load File; for

only)

 

new settings, enter the new camera titles and click

 

 

 

 

Save file to save the settings to your PC

 

 

• Disconnect and then reconnect the power cable

 

 

from the rear panel of the system to reset and

 

 

implement the new camera title settings

 

 

 

 

• Camera display on the system

• Check the Configurations: Main

 

is set to numerals

Menu>Camera>Camera Title Type

 

 

 

I am not receiving

• Email notification is disabled

• Log in to DVR Netviewer in Internet Explorer and

email notifications

 

click Setup; click the Mail tab; under SMTP Status,

 

 

select On

 

 

 

 

• If using the default setting, you

• In the SMTP User field, enter your Lorex DDNS

 

have not entered your Lorex

user name; in the SMTP Password field, enter your

 

DDNS user name and password

Lorex DDNS password (you must first register for

 

 

Lorex DDNS to use email notification at the default

 

 

setting)

 

 

 

 

• Default setting is disabled, but

• If you want to use your own SMTP server, deselect

 

you have not entered your own

the Default box, and enter your SMTP Server

 

SMTP information

address, Port, User name, and Password in the

 

 

respective fields

 

 

 

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