Revision 3.0
LOREX PRODUCT LIMITED WARRANTY
Lorex warrants, to the original retail purchaser only (the “Purchaser”), that this item (the “Product”) if properly used and installed, and where applicable, the
This warranty shall be for the following warranty periods (the “Warranty Period”), commencing on the date the Purchaser buys the Product at retail in an unused condition.
Parts and Labor: | 1 year (Warranted parts do not include Bulbs, LED’s and Batteries) | ||
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Lorex’s obligations under this warranty shall be limited to
•The repair and or replacement of the product by means of hardware and/or software (at option of Lorex);
•The replacement of any warranted parts found by Lorex to be defective in the Product or, in Lorex’s sole discretion, the replacement of the Product found be Lorex to be defective.
•If Lorex is unable to repair or replace the Product or
Warranty Exclusions
This warranty does not apply to Bulbs, LED’s and Batteries supplied with or forming part of the product.
This warranty is invalidated if other than Lorex accessories are or have been used in or in connection with the Product or in any modification or repair is made to the Product by other than a service depot authorized by Lorex.
This warranty does not apply to defects or damages arising by use of the Product in other than normal (including normal atmospheric, moisture and humidity) conditions or by installation or use of the Product other than in strict accordance with the instructions contained in the Product’s Owner’s Manual.
This warranty does not apply to defects in or damages to the Product caused by (i) negligent use of the Product,
(ii)misuse, abuse, neglect, alteration, repair or improper installation of the Product, (iii) electrical short circuits or transients, (iv) Purchaser usage not in accordance with product installation, (v) use of replacement parts not supplied by Lorex (vi) improper Product maintenance, or (viii) accident, fire, flood or other Acts of God.
This warranty does not cover the performance or functionality of any computer software included in the package with the Product. This warranty only covers defects in the
Lorex reserves the right to make changes in design or to make additions to or improvements in its products without incurring any obligation to modify any product which has already been manufactured. Lorex will make every effort to provide updates and fixes to its software via its website. This warranty does not cover any alteration or damage to any other software that may be or may become resident on the users system as a result of installing the software provided. This warranty is in lieu of other warranties, express or implied, and Lorex neither assumes nor authorizes any person to assume for it any other obligation or liability in correction with the sale or service of the Product. In no event shall Lorex be liable for any special or consequential damages arising from the use of the Product or arising from the malfunctioning or
This warranty shall not apply to the appearance or accessory items including, but not limited to cabinets, cabinet parts, knobs etc., and the uncrating, setup, installation or the removal and reinstallation of products after repair.
Lorex does not make any claims or warranties of any kind whatsoever regarding the Product’s potential, ability or effectiveness to prevent minimize, or in any way affect personal or property damage or injury. Lorex is not responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether physical or mental related thereto. Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers or distributors to the contrary are not authorized by Lorex, and do not affect this provision of this warranty.
Lorex’s responsibility under this, or any other warranty, implied or expressed, is limited to repair, replacement or refund, as set forth above. These remedies are the sole and exclusive remedies for any breach of warranty. Lorex is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or under any other legal theory including but not limited to, loss profits, downtime, goodwill, damage to or replacement of equipment and property and any costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the Product
Lorex does not warrant that the software will operate with any other software except that which is indicated. Lorex cannot be responsible for characteristics of third party hardware or software which may effect the operation of the software included.
The purchaser may have other rights under state, provincial, or federal laws and where the whole or part of any item of this warranty is prohibited by such laws, it shall be deemed null and void, but the remainder of the warranty shall remain in effect.
All expressed and implied warranties are limited in duration to the limited warranty period. No warranties apply after that period. Some states do not allow limitation on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above warranty may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state.
Obtaining Service
In order to obtain service, please make sure that you have registered your product
To claim on this warranty, proceed with the following steps.
1 Pack the Product in a
2.i). If the unit was purchased in the United States proceed as follows:
a.Please contact our customer service department to obtain a return authorization number.
b. Return the unit to:
ii). If the unit was purchased in Canada proceed as follows:
a.Please contact our customer service department to obtain a return authorization number.
b. Return the unit to:Lorex Service Center.
250 Royal Crest Court, Markham, Ont. L3R 3S1
iii) If the unit was purchased in Europe please visit:
www.lorexinternational.com for return instructions.
TOLL FREE CUSTOMER SUPPORT
North America:
Local:
International:
www.lorexcctv.com
Always use discretion when installing video and/or audio surveillance equipment especially when there is perceived privacy. Inquire regarding federal, state and/or local regulations applicable to the lawful installation of video and or audio recording or surveillance. Party consent may be required.
GARANTIE LIMITÉE DES PRODUITS LOREX
Lorex garantit à l'acheteur original
Cette garantie couvrira la période mentionnée
Pièces et | 1 année (les pièces couvertes n'incluent | ||
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| pas les ampoules, voyants à DEL ni les | ||
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piles).
Les obligations de Lorex selon les termes de cette garantie se limitent exclusivement aux points suivants :
•Lorex se réserve le droit de réparer ou de remplacer, sa seule discrétion, le logiciel et/ou le matériel.
•Le remplacement des pièces sous garantie que Lorex estime être défectueuses dans le produit ou le disque
•Si Lorex ne peut réparer ni remplacer le produit ou le disque
Toutes les pièces remplacées par Lorex seront couvertes pendant la période résiduelle de la garantie dudit produit.
Exclusions de la garantie
Pour obtenir du service, veuillez vous assurer que vous avez inscrit votre produit en ligne (www.lorexcctv.com) dans la section d'abonnement à la garantie. Cette garantie ne couvre pas les ampoules, voyants à DEL ni les piles incluses avec le produit ou faisant partie de
Cette garantie ne s'applique pas aux défauts ni aux dommages survenus suite à une utilisation anormale du produit (incluant des conditions atmosphériques et des taux d'humidité anormaux) ou suite à une installation ou une utilisation du produit autre que celle décrite dans le guide accompagnant le produit.
Cette garantie ne s'applique pas aux défauts ni aux dommages causés au produit suite à (i) une utilisation insouciante du produit, (ii) mauvaise utilisation, abus, négligence, modification ou mauvaise installation du produit, (iii)
Cette garantie ne couvre pas la performance ni la fonctionnalité de tout logiciel informatique inclus avec le produit. Cette garantie ne couvre pas les défauts que pourrait contenir le support optique (disque
Lorex se réserve le droit de modifier la conception ou d'apporter des ajouts ou des améliorations à ses produits, sans obligation de sa part de modifier les produits déjà fabriqués. Lorex fera tout en son pouvoir pour fournir des améliorations et des réparations à son logiciel via son site web.
Cette garantie ne couvre pas les altérations ni les dommages effectues tout autre logiciel, ni les bogues pouvant résider de faon permanente sur le système de l'utilisateur suite l'installation du
logiciel