Appendix A

Service

Warranty Service

Details concerning Warranty Service are spelled out on the Warranty Card included with your console (if the card is missing, let us know and we’ll rush one to you).

If you think your console has a problem, please do everything you can to confirm it before calling for service, including reading through the Troubleshooting section of this owner’s manual. Doing so might save you from deprivation of your console and the associated suffering.

Of all Mackie products returned for service (which is hardly any at all), roughly 50% are coded “CND”

—Could Not Duplicate, which usually means the problem lay somewhere else in the system.

Repair

Service for the U.S. versions of our digital consoles is available only from our factory, located in sunny Woodinville, Washington. (Service for products living outside the United States can be obtained through local dealers or distributors.) If your console needs service, follow these instructions:

1.Review the troubleshooting suggestions in your owner’s manual (see next section). Please.

2.Call Tech Support at 1-800-258-6883, 7am to 5pm PST, to explain the problem and request an RA (Return Authorization) number. Have your Digital 8•Bus (or Remote CPU) serial number(s) ready. You must have an RA number before you can obtain service at the factory.

3.Set aside the power cord, owner’s manual, or anything else that you’ll ever want to see again. We are responsible only for the return of the product being repaired.

4.Pack the product in its original package, including the foam end caps and the upper tray. This is VERY IMPORTANT. When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it.

6.Write the RA number in BIG PRINT on top of the box. It must appear on the outside of the box.

7.Ship the product to us. We suggest insurance for all forms of cartage. Ship to this address (unless told differently by your friendly Tech Support person):

Mackie Designs

SERVICE DEPT.

16220 Wood-Red Rd. NE

Woodinville, WA 98072

8.We’ll try to fix the product in three to five business days. Ask Tech Support for current turnaround times when you call for your RA number. We normally send everything back prepaid using three-day shipping. However, if you rush your product to us by next-day air, we’ll treat it in kind by shipping it back the same way in which it was received. This paragraph does not necessarily apply to non-warranty service.

Need Help?

You can reach a technical support representative

Monday through Friday

from 7 am to 5 pm PST at:

1-800-258-6883

After hours, visit www.mackie.com and click Support,

or email us at: techmail@mackie.com.

D8B Manual • Appendices • page 142