Micron Technology Transport LT warranty Troubleshooting Modem Problems

Troubleshooting Modem Problems

Modem Problems

If you are unable to transfer files with the infrared port, check the following:

•Make sure the setting of Serial port B is set to the Windows\System\Properties\Network\IrDA driver.

•The sending and receiving devices need to be on the same level vertically. Place the infrared ports on the sending and receiving devices so they face each other, with no more than a 30 degree angle between the two infrared ports.

•To use Infrared port, you have to set Infrared Port in BIOS setup to Enabled, and the “Use Infrared port field in Control Panel” from Infrared to Enabled.

Even if all the setting is done, the Infrared driver may not support 4Mbps or the file does not transferred in ACPI Windows 98. This is the Windows 98’s known problem. Use the Direct Cable Connection or hyper terminal for faster speed in transferring the file, see Windows help to get information on its setting method.You may hear the audio noise while using the infrared port, set Use Infrared port field in Control Panel, Infrared to Disabled to prevent noise.

My modem doesn't connect to services or disconnects during communication.

If your modem has difficulty connecting to on-line services and sustaining communications, check the quality of the phone line first. Interference from certain devices or poor line power conditions may degrade the quality of your connection. Under these conditions gradually reduce the communication speed of your modem until a reliable connection is achieved.

Check with your on-line service provider. Service may be halted.

When using a PBX phone system I cannot dial on my modem.

If you use a PBX phone system you may need to press a number e.g. '9' to connect to an external line, you should enter the following command before trying the connection and check modem initialization.

ATX3&W

And add 9, as the external line prefix (in our example) of the phone number when using the dial command "ATDT9, 123-4567".

Screen displays random or garbage characters during communications.

141