Mitel 3300 ICP Appendix List of Limitations

Appendix – List of Limitations

Appendix – List of Limitations

Integrated Office Navigator Limitations

Integrated Office Navigator is designed to tie together functionality from various other

applications. There are some cases of incompatible versions of these other applications that

may result in limitations to certain Integrated Office Navigator features.

Microsoft Windows Messenger and Outlook

Integrated Office Navigator “Presence” Feature: Due to an incompatibility between

Microsoft Windows Messenger version 5.1 and Microsoft Outlook 2002, presence

information may not be passed on to the Integrated Office Navigator correctly. If you have

this combination of Microsoft tools, it is recommended that you upgrade either one or both.

Integrated Office Navigator “On the Phone” Feature: There are certain combinations of

Microsoft Windows Messenger and Outlook that will interfere with the functionality of the

Integrated Office Navigator “On the Phone” feature. The following is a list of combinations

that work, and those that do not:

• Windows Messenger 4.7 with Outlook 2002 – works

• Windows Messenger 4.7 with Outlook 2003 – works

• Windows Messenger 5.1.0639 with Outlook 2002 - DOESN'T WORK

• Windows Messenger 5.1.0639 with Outlook 2003 – works

• Windows Messenger 5.1.0701 with Outlook 2002 – works

• Windows Messenger 5.1.0701 with Outlook 2003 – works

• MSN Messenger 7.0 with Windows Messenger 4.7 & Outlook 2002 – works

• MSN Messenger 7.0 with Windows Messenger 4.7 & Outlook 2003 – works

• MSN Messenger 7.0 with Windows Messenger 5.1.0701 & Outlook 2003 – works

• Windows Live Messenger 8.0 with Windows Messenger 4.7 & Outlook 2003

(11.8010.8036) – works

• Windows Live Messenger 8.1 with Windows Messenger 4.7 & Outlook 2003

(11.5608.5606) - WORKS & DOESN'T WORK (SEE BELOW)

• Windows Live Messenger 8.1 with Windows Messenger 5.1.0701 & Outlook 2003

(11.5608.5606) - WORKS & DOESN'T WORK (SEE BELOW)

For Windows Live Messenger 8.1:

• Case 1:

1) Win Messeneger 4.7 installed / Outlook 2003 installed

2) Install Windows Live Messenger 8.1

3) Install IOC

RESULT: ON THE PHONE WORKS

• Case 2:

1) Win Messeneger 4.7 installed / Outlook 2003 installed

2) Install and run IOC

3) Install Windows Live Messenger 8.1

RESULT: ON THE PHONE DOESN'T WORK (even if you stop and start IOC)

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Contents

Main Page Page Page Page Page About Your Phone Mitel 3300 Integrated Communications Platform Elements of Your Phone Page Ring/Message Indicator Accessories for Your Phone Important Note for Headset Users PC Accessories About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing About the Navigator Task Bar Connect to the Navigator Task Bar Elements of Your Navigator Task Bar Button Page Number Key Scrolls between Button Page 1, 2, and 3. The left-most Personal Key is Use the Navigator Task Bar Display the Task Bar Hide the Navigator Task Bar Scroll through Task Bar Pages Close the Task Bar Use the Task Bar Personal Keys Use the Task Bar Tray Icon Menu Customize the Task Bar Appearance Program Task Bar Personal Keys View Task Bar Key Programming Program a Speed Dial Key Program a Feature Key Table 1: Programmable Features for Task Bar Keys Program a PC Application Key Program an Open Document Key Program an Open URL Key Program a Hide/Display Task Bar Key Program a Navigator Keys Help Key Clear Task Bar Key Programming Copy Task Bar Key Programming Edit Task Bar Key Programming Task Bar Shortcuts Table 2: Task Bar Shortcuts About the Integrated Office Navigator Connect to the Integrated Office Navigator Display the Telephony Toolbar Hide the Telephony Toolbar Elements of Your Integrated Office Navigator Telephony Toolbar Search Options The icons at the left of the Telephony Toolbar indicate the currently selected About the Integrated Office Navigator PC Links Button The button is divided into two areas: Telephony Toolbar Menu Click this button to bring up the Telephony Toolbar menu. Using the Telephony Toolbar Outgoing Calls Search Contacts Dialing a Call Speed Dials Presence Missed Calls Incoming Calls Telephony Toolbar Menu Settings Dialog Table 3: Presence Icons Popup Notification of Incoming Calls Long Distance and International Calls Page Customizing Your Phone Ringer Volume Control Handset Volume Control Speaker Volume Control Display Contrast Control Language Change Use PC Accessories Table 4: PC Accessory Interaction with the Navigator Phone Making and Answering Calls Make a Call Answer a Call Phonebook Redial Redial - Saved Number Speed Dial Keys Speed Dial - Personal Handsfree Operation PC Headset Operation Mitel Headset Operation (with or without Feature Control Switch) Auto Answer Call Handling Hold Mute Transfer Conference Conference Split Add Held Swap Call Forward Call Forward Remote Call Forward End Chaining Call Forward Forced Call Forward Override Messages Advisory Messaging Callback Messaging Cancel Callback Messaging Cancel All Callbacks Using Advanced Features Account Codes Call Park Call Pickup Call History Campon Do Not Disturb Group Paging / Meet Me Answer Hot Desking Hot Desk Remote Logout Mobile Extension Music Night Answer Override (Intrude) Paging Paging Direct Direct Paging Handsfree Answerback Enabled Table 5: Answering a Direct Paging Using Handsfree Answerback Direct Paging Handsfree Answerback Disabled Table 6: Answering a Direct Page with Handsfree Answerback Disabled Record a Call Release Reminder Tag Call Trunk Flash Appendix Open Source Software Appendix For Your Information Upgrading Integrated Office Navigator Integrated Office Navigator and Microsoft Framework 2.0 Appendix List of Limitations Integrated Office Navigator Limitations Microsoft Windows Messenger and Outlook Microsoft Windows Messenger and Office Communicator iTunes