Manuals / Brands / Communications / Telephone / Mitel / Communications / Telephone

Mitel 5550 IP Console Questions about Resilient Talk State

1 84

Download 84 pages, 1.23 Mb

Getting Started ♦ 5

Questions about Resilient Talk State

What is Resilient Talk State?

Resiliency gives your network the ability to handle calls and provide voice mail

service in the event of a 3300 ICP system failure or a network-level failure.

When a failure occurs, the 5550 IP Console goes into "Resilient Talk State"

while it attempts to switch to a secondary 3300 ICP. All calls in talk state at the

time of failure remain connected to the console. You will know that the console

is in Resilient Talk State by the presence of icons (described below) in the

Console Status area.

What is "fail over"?

"Fail over" occurs when the 5550 IP Console is in the process of connecting to

a secondary or alternate 3300 ICP following a system failure. Note that call

handling features such as Hold, Transfer, Conference and Page are not

available during "fail over". Once "fail over" is complete, call handling features

become available again.

What does in the Console Status area signify?

The console is connected to the primary 3300 ICP and operating normally.

What does in the Console Status area signify?

The console is connected to an alternate or secondary 3300 ICP—not the

original or primary 3300 ICP.

What does in the Console Status area signify?

Switching between 3300 ICPs is in progress. The console is in "fail over" state.

What does in the Console Status area signify?

Repeated attempts to connect to a primary or secondary 3300 ICP have failed.

The console will continue trying until a connection is established.

What do I do when the 5550 IP Console is in "fail over" state?

Take a message or ask the caller to call back later (fail over state usually lasts

less than 30 seconds). Once the console has connected to a 3300 ICP, will

appear in the Console Status area, and you will be able to resume normal

operation.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P