Mitel 5550 IP Console Adjusting the Console

Getting Started ♦ 9

Adjusting the Console

The console is designed with your comfort in mind. You can make

adjustments to the ringer, the language of text on the screen, the

angle of the keypad, whether you want to handle calls using a handset

or headset and more.

Console Ringer

To turn the console ringer on or off

•Select Ringer On or Ringer Off from the list in the

Console Status area.

When the ringer is off, the Incoming Calls display and the call waiting

icons ( ) provide the only indications that you have calls waiting.

To adjust the ringer volume

• While the console is ringing, press the key on the console

keypad to set the volume to the level you want.

You can also use the Options command on the Tools menu to adjust

the ringer volume.

Console Keypad and Handset Cradle

You can adjust the slope of the keypad and detach (or attach) it from

the handset cradle. The angle of the cradle also adjusts via the hinged

attachment fitted to the back foot of the cradle.

To attach the handset cradle to the

console keypad

• Align the tabs on the clamp

with the slots on the bottom of

the keypad.

• Press to seat the tabs in the

slots.

To detach the clamp from the keypad

• Grasp the keypad as shown.

• Place your thumbs along the

edge of the clamp, and then

press down and away from the

keypad.

To detach the clamp from the cradle

• Using your finger or a tool such

as a screwdriver, push against ei-

ther of the tabs as shown.

• While pushing on the tab, use the

other hand to twist the U-clamp

upward.

WARNIN G: Bending your wrist while

using the keypad for prolonged

periods can cause physical injury. To

minimize the risk of injury, adjust the slope of the keypad so that your

wrist is straight.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P