Advanced Features ♦ 35
Call Answering Priority
The console is usually set up to answer incoming calls on a ‘first-
come, first-served’ basis. When you press the Answer key with
multiple calls waiting, the call that has been waiting longest will be
answered first. Alternatively, you can assign priorities to calls based
on their destination. For example, you might give higher priority to
calls to your company’s main listed directory number (LDN) than to
“Dial 0” calls (that is, internal calls to the console).
Your communications department will tell you which type of call it
prefers you to answer first.
Note: The Answer key has a hierarchy when the console is set up
to answer calls on a first-come, first-served basis: recalls are
answered first, followed by other calls either in order of call-answering
priority, or in order of arrival. If more than one call is waiting at a
particular softkey, those calls will be answered on a “first-come, first-
served” basis.
To specify which calls are answered first
1. Choose Options on the Tools menu.
2. Click Answer Priority.
3. Do one of the following:
• To answer calls on a first-come, first-served basis, select
First-Come, First-Served.
• To prioritize calls by line, select Assigned line priorities
and then enter a number from 1 to 7 for each line. The lower
the number, the higher the answering priority.
4. Click Apply or OK.
Call Park
Provided the appropriate access code is programmed into the
system, this feature allows an extension user to retrieve a call that
you put on hold, by dialing the Call Park - Remote Retrieve access
code, followed by the console identity number (the first two digits of
the call ID value) and the hold position number (the last digit of the
call ID value) displayed on your screen.
To park a call for retrieval by an extension user
1. Put a call on hold (see Holding and Retrieving Calls on page23).
The screen displays the call in the first available Hold position:
2. Page the requested party, informing him or her of the hold posi-
tion number. For details on how to page, see page45.
In the example above, assume that Jane Doe (hold position 2)
wants to reach Mr. Lee. Assume that the Call Park - Remote
Retrieve Code is 69. Page Mr. Lee in the following manner: “Mr.
Lee, please dial 69 142.”
Mr. Lee (the called party) can then retrieve the call by dialing 69
(Call Park - Remote Retrieve access code), 14 (the two-digit
console identity number), and then 2 (the hold position number).
When the called party retrieves the call, the call is removed from
the hold position on your screen.
Up to six calls can be parked at the console at any one time.