Mitel 5550 IP Console Rerouted Calls

62 ♦ Reference

Rerouted Calls

Some users may decide to reroute their calls to your console, or the

system may be programmed to reroute certain types of calls or all

calls made at given times to your console.

The calls that are rerouted to your console may be one of

four types:

• Calls a user has forwarded (Follow Me, Busy or No Answer).

• Calls to a given number rerouted by system programming.

• Calls on certain trunks if incoming calls on certain trunks are

always “transferred” to your console.

• If the user dials a number that is rejected by the system for any

reason, Intercept Handling may be programmed to reroute the

call to your console.

Call Forwarding

When a user has forwarded his or her calls to your console, incoming

calls to that extension will ring your console. When you answer, the

called party information will appear in the Destination area.

Note that the Destination area displays the name of the called party,

the called party’s number, and the type of Call Forwarding that the

called party programmed and that caused the call to be rerouted to

your console (Follow Me, Busy or No Answer).

Also, two softkeys are always available in this situation:

[Set Serial Call] and [Redial Dest]. Pressing [Redial Dest] will

automatically redial the called party, overriding the Call Forwarding

to your console.

System Rerouting

When the system is programmed to redirect calls to an extension to

your console at all times, the message “Call Forward - Always

Reroute” appears in the Destination area, below the user’s name and

extension number.

Transferred Calls

If you transfer an incoming call to an extension, and the extension

user transfers the call back to your console, the message

‘‘Transferred’’ appears in the Destination area.

Intercept Handling

When a user dials a number that the system rejects, the call is

rerouted to your console. When you answer, the appropriate Intercept

Handling message displays in the Destination area. See System

Messages on page68 for information about the messages that may

display in that situation.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P