Mitel 5550 IP Console Other Ways of Dialing

Call Handling Basics ♦ 19

Other Ways of Dialing

You can use the following alternate ways of dialing a telephone

number:

Last Number Redial – instead of redialing the number of the last

outside call you placed, let the system do it for you by dialing the Last

Number Redial code ( ______ ).1

System Speed Call – allows you to dial a telephone number by

entering a short access code. See System Speed Call on page49.

Dial from Phone Book – useful when you don’t know the full name

of the person you are asked to find or you only know the person’s

location or department. See Phone Book on page46.

Dial from the Busy Lamp Field (BLF) - displays a list of phones,

with status icons beside them. You can use the [Call] button to dial

any of these monitored phones. See Busy Lamp Field on page 32.

Dial from the Scratch Pad – allows you to dial a telephone number

you typed on an electronic note pad. See Scratch Pad page47.

Options

1 Use this space to record the digits you dial to access a specific trunk.

Questions about Dialing Telephone Numbers

Can I access a specific trunk?

Yes, you can select a specific trunk to dial out on.

• Dial the Individual Trunk Access Code ( ______ ).*

• Dial the trunk number. Trunk numbers can be 1 to 4 digits long.

• When you hear dial tone, continue dialing the telephone number.

If you hear busy tone, the trunk is in use. You can

• Press [Override] to interrupt the call in an emergency

or

• Press Release or Cancel to release the console from the trunk.

What do I do if I make a mistake while dialing?

If you notice the mistake before you complete dialing, press Cancel, and

then re-enter the number.

If you realize you transferred a call to the wrong extension and you wish to

cancel the transfer and reconnect the caller, you can

•Press Recover

or

• Double-click the entry in the Transferred Calls list

See page 21 for more information.

Note: You can recover a call that has been transferred, forwarded,

and system-routed calls, as long as a call has not been answered

at an extension. Once the call has been answered at an extension,

you can no longer recover it.

* Use this space to record the digits you dial to access a specific trunk.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P