Manuals / Brands / Communications / Telephone / Mitel / Communications / Telephone

Mitel 5550 IP Console Operator Absent/Present Status, Override

1 84

Download 84 pages, 1.23 Mb

44 ♦ Advanced Features

Operator Absent/Present Status

You can change the Operator status to Absent when you plan to be

away from your desk and do not want calls sent to your console. All

new and waiting calls will ring another destination determined by

system programming.

To change the Operator Present/Absent status

• Select the state you want from the list in the Console Status

area.

If you are the only Attendant on the system and you attempt to change

the console status to Absent, a warning message will appear on your

screen: ‘Absent Feature Disallowed for Last Attendant. Select Night

Service.’ For more information about Night Service, see page40.

Note: Unplugging the handset or headset will automatically change

the Attendant Status to Absent. See Unplugging Handset or Headset

on page 10 for more information.

Override

You can interrupt a busy extension or intrude on a busy outside line.

To intrude on a busy extension

1. Press [Override].

All parties in the conversation hear Override Tone (a brief tone

every six seconds) for as long as you are connected to the call.

Everything you say is overheard by all connected parties.

The message ‘Feature not allowed’ appears if your Class of

Service does not allow you to override the extension.

2. After the override, you may,

• press Release to disconnect the console from the call.

Or

• press Cancel to reconnect to the call in Source and discon-

nect from the call in Destination.

To intrude on a busy trunk (outside line)

1. Dial Individual Trunk Access Code.

2. Dial trunk number.

For a list of trunk numbers, use the Trunk Group Status Display

feature described on page48.

3. Press [Override].

The callers hear Override Tone as long as you are connected to

the call. When they hang up, the line is available for your use.

Questions about Operator Absent/Present Status

What happens to my calls when I activate Operator Absent?

All new and waiting calls to your console are automatically rerouted to

programmed destinations. Calls that you may have put on hold will time-out

and either be given reorder tone or redirected to the programmed

destination. However, you can still originate calls.

Note: If a console has not processed a call after a programmable time-out

period, the console status automatically changes to Operator Absent.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P