Mitel 5550 IP Console Index

Index ♦ 77

Index

A

Answer calls 11

Answering priority, changing 35

Application area 4

Associated data line 39

B

BLF 32

Bulletin Board 31

Busy Lamp Field 32

Busy number, transfer to 20

C

Call Answer Priority 35

Call Block 57

Call Forwarding, canceling on extensions 37

Call Park 35

Call restrictions, setting for guest rooms 56

Callback 18

Cancel

All features on extensions 37

Call Forwarding on extensions 37

Do Not Disturb on extensions 40

Message Waiting on extensions 43

Check-in/Check-outSee Guest Rooms 55

Class of Restriction 63

Class of Service (COS) 63

Clear All Features 37

Close consoleSee 8

Conference calls 26

Console

Adjustments 9

components 3

Keypad 6

Keys 6

Language 10

Ringer 9

Screen 4

Starting and closing 8

Time 10

COR (Class or Restriction) 63

COS (Class of Service 63

D

Data Calls 39

Day and Night Service 40

Dialing telephone numbers 18

DND 40

Do Not Disturb 40

E

Extend callsSee Transfer calls 20

F

Features, clear all 37

Firmkeys, programming 42

G

Guest Room

Condition status, change 55

Display/change room information 53

Occupany status, change 55

Guest room

Find rooms 54

Guest Rooms

Call Blocking 57

Call Restrictions for 56

Check-in/Check-out 55

Message Register, clear 58

Monitoring 57

Reports, printing 58

Wake-up calls 55

H

Handset 7

Enabling 9

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P