Manuals / Brands / Communications / Telephone / Mitel / Communications / Telephone

Mitel 5550 IP Console Firmkey Programming , One Button to Voice Mail

1 84

Download 84 pages, 1.23 Mb

42 ♦ Advanced Features

Firmkey Programming

You can reprogram the top two rows of keys on the console keypad

with other features or remove a feature from a key if the feature is

unavailable.

To program features to keys

1. Choose Options on the Tools menu.

2. Click Keypad.

3. Using the right mouse button, click on the key that you want to

program.

A list of features appears.

4. Select the feature you want to assign to the key.

5. Repeat steps 3 and 4 to program other keys.

6. Click Apply or OK.

To restore the original key programming

• Click Restore Defaults.

One Button to Voice Mail

You can program the Voicemail key on the console keypad for one-

button transfers to voice mail.

1. Choose Options on the Tools menu.

2. Click Voice Mail.

3. Under Enter Voice Mail System Number, enter the digits re-

quired to access your Voice Mail system.

4. Under One Button to Voice Mail, enter the following

information:

• Amount of delay (i.e. milliseconds) between the console

sending the Voice Mail system number and the Voice Mail

system responding. To ensure the system is ready to answer

the call, a delay between Voice Mail system answer and

console sending digits is required. The default is 1000

milliseconds.

• Digit(s) required to trigger the Voice Mail system to prompt

for a Voice Mail box number. The default key is the pound

key (#).

• Amount (i.e. milliseconds) of delay prior to sending the

Voice Mail box number. The default is 1000 milliseconds.

Questions about Firmkey Programming

What is an Unassigned key and why would I want to program one?

The Unassigned key allows you to program one or more firmkeys to be

“blank”— in other words, the key does not launch any feature.

You may want to program unassigned status to a key that you find you often

press by accident — for example, if you frequently press the key beside

Voicemail unintentionally, you can program that key to be “unassigned” so

that you don’t repeatedly make the same dialing error.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P