18 ♦ Call Handling Basics
Dialing Telephone Numbers
You can dial an internal extension number or the number of a
telephone outside the system. Either the Source or Destination areas
must be clear.
To call an extension
1. Dial the extension number from the console keypad.
Information about the extension appears in the Destination area.
If information about an answered call is currently in the Destina-
tion area, that information moves to the Source area as soon as
you start dialing.
2. Press Release
to release the call. If the extension is busy, the transferred call
will automatically camp on to the line to wait until it becomes
free. You can also handle the call in one of the following ways:
If the extension is busy
1. Press [Source]
and ask what the Source party would like to do. This leaves the
Destination information displayed so that you can easily take a
message and set Message Waiting on the destination extension,
if required. (See Message Waiting on page 43.)
or
2. Press Cancel
to cancel the call. The caller remains in the Source area, but the
information in the Destination area is lost, which makes setting
Message Waiting more difficult.
or
3. Press [Override]
to intrude into the Destination party’s call if permitted by your and
the extension’s Class of Service (see Override on page44).
To call an outside number
1. Dial the External Line Access Code ( ______ )1.
2. Dial the telephone number.
Information about the outside call appears in the Destination
area.

Leaving a Callback

You can request a Callback after reaching a busy line (extension or
trunk). The system monitors the line and rings the console when the
line becomes free. Note that Callbacks on outside lines are used when
all system trunks are busy, not when the called party is busy.
To leave a Callback after reaching a busy line
•Press [Callback].

Placing an Outside Call for an Extension

Extension users can usually place their own calls. However, they
could ask you to place a call for them. Before dialing, you may want
to note the extension’s COR number (see Class of Restriction on
page 63). Check with your communications department for specific
instructions on how to handle such requests.
To place an outside call for an extension
1. Answer the call from the extension.
2. Dial the External Line Access Code ( ______ )1.
3. Dial the telephone number.
4. Press Release
to release the call from the console and connect the extension
to the outside line.
1 Use this space to record the digits you dial to access an outside line.