Manuals / Brands / Communications / Telephone / Mitel / Communications / Telephone

Mitel 5550 IP Console Questions about the Busy Lamp Field

1 84

Download 84 pages, 1.23 Mb

34 ♦ Advanced Features

To add, remove, or reposition entries in the BLF List

1. Select the entry.

To select consecutive entries, click the first one, press and hold

down SHIFT, and then click the last one.

To select non-consecutive entries, hold down CTRL while you

click individual entries.

To search for an entry, type all or part of the name in the Find

Names starting with box.

2. Do any of the following:

• Click Add to add the selection to the top of the BLF list, or

Remove to delete it.

• Click Move Up or Move Down repeatedly until the selection

is in the desired position.

• To quickly move an entry, hold the mouse button down on

the Move Up or Move Down button.

3. Click OK.

Questions about the Busy Lamp Field

Tip: Create the BLF list with your favorites at the top of the list. They will

always appear at the top when the list is unsorted.

What does the icon mean?

When it appears next to an extension, it means that the extension is

designated as private. Attendants see the name and number of the extension

on their screens; other extension users see only “Private” on their display.

You may not want to give out any information to callers about the status of

locked extensions.

What do the icons in the column mean?

These icons appear beside extensions. They indicate the following states:

idle phone, Do Not Disturb* off

idle phone, Do Not Disturb* on

ringing phone, Do Not Disturb* off

ringing phone, Do Not Disturb* on

busy phone, Do Not Disturb* off

busy phone, Do Not Disturb* on

Blank

(no icon) Not monitored or cannot be monitored. The absence of icons

next to all the BLF entries indicates that the console has lost

connection with the 3300 ICP or has failed over to a secondary

3300 ICP. The column header icon ( ) also dims when

there a loss of connection or a fail-over.

* Do Not Disturb applies to extensions only.

Why do the BLF columns sometimes appear unsorted?

If you sort any of the BLF list columns and exit the Busy Lamp Field, the

list remains in the order that you last specified.

Because the list maintains the order that you last specified, it may

appear “unsorted” when you re-enter the BLF area.

To re-sort the list in an order that you prefer, simply click on the column

header once or twice, until you see the desired sort order.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P