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Mitel 5550 IP Console Account Codes, Bulletin Board

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Advanced Features ♦ 31

Account Codes

An Account Code is a type of password for the system. You may need

to enter an account code to access certain features or to record a call

on the SMDR log for billing or accounting purposes.

To enter an Account Code

1. Dial the Verified or Non-Verified Account Access Code.

A Verified code provides access to features; a Non-Verified

Code records calls on the SMDR log.

2. Dial the Account Code, ending in #.

If you make a mistake, press Cancel and try again.

3. Continue dialing.

For more information about Account Codes, contact your

communications department.

Bulletin Board

The Bulletin Board is shared by all 5550 IP Consoles on the system.

Use it to post information that you want other attendants to see and

to store speed dial numbers that all attendants can access.

To post information on the Bulletin Board

1. Press Bulletin Board.

2. Press [Edit].

Only one person at a time can edit the Bulletin Board; if someone

else is editing it, the Bulletin Board background will remain gray

after you press [Edit].

3. Type the information you want to post.

4. Press [Save].

To view the most recent changes to the Bulletin Board, press

[Refresh].

To dial a telephone number posted on the Bulletin Board

1. Select the telephone number using the mouse or the computer

keyboard.

2. Press [Call] or double-click the selected number.

Note: Information posted on the Bulletin Board is stored in a file on

your network. The actual location of the file is determined during

installation of the console. If the file is moved, enter the new location,

using the Options command on the Tools menu.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P