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Mitel 5550 IP Console Displaying and Changing Room Information

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Hotel/Motel Features ♦ 53

Displaying and Changing Room Information

Room information includes guest name, room occupancy and

condition status (Vacant, Clean, Out of Service, etc.), outgoing call

charges and restrictions, and the status of message waiting, wake-

up call, and other guest services.

To display, enter, or change room information

You can display, change, or enter new room information while the

console is idle, or when you are on a call to the room.

1. Press Guest Service, or if you are already on a call to the room,

press the [Guest Service] softkey.

2. Enter the room extension using the computer keyboard (not nec-

essary if you are already on a call to the room). The display looks

similar to the following:

In this example, John Smith from I.T. is checked into room 1205

and can make internal calls only. He has a Wake-up call set for

06:00. The room is occupied and being cleaned (“Maid

Present”), and the extension is affected by Call Blocking.

Note: The information displayed is different depending on

whether the console is connected to a room or a suite — see,

About Suite Services below for details.

3. Make the required changes (if any), and then press [Save] to

save them.

About Suite Services

Suite Services provides optional Shared Telephone Service (STS) to all

phones in interconnected hotel/motel rooms or suites. When STS is

operating for a particular suite, calls to the suite ring all phones. Wake-up

calls, Message Waiting, Do Not Disturb and Call Blocking also apply the

same to all phones. When operating without STS, each phone acts

independently allowing, for example, guests in a two-bedroom suite to set

separate wake-up calls.

How can you tell whether the console is connected to a room or a suite

and whether STS is operating?

When connected to a suite with STS operating, the Telephone section of the

Guest Services screen will show the number and name of the calling or

answering extension as follows:

The upper part of the Guest Services screen will show the primary suite

number-that is, the number used to call the suite and for check-in and

check-out

If STS is not operating, the Number box in the Telephone section is

activated, allowing you to select a phone and set up a wake-up call for it.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P