10 ♦ Getting Started
Handset/Headset
The console keypad provides jacks for connecting a handset and a
headset. One jack is labeled for headset use only, the other for either
handset or headset use. Both jacks can be in use at the same time
but when they are, the dual-use jack is used for listening only.
(Typically, a supervisor uses the dual-use jack to monitor a new
attendant during training.)
Connect Mitel-approved headsets only to the keypad. For a list of
approved headsets, see the 5550 IP Console Installation Guide.
The dual-use jack provides different audio levels for headsets and
handsets. Use the list to indicate which one—headset or handset—
is connected to the jack.
To set the dual-use jack for handset or headset operation
1. Plug the handset or headset into the dual-use jack ( ) on the
back of the console keypad.
2. Select Handset or Headset from the list in the Console Status
area.
To adjust the handset (or headset) volume during a call
• Pr ess the key on the console keypad to set the volume to
the level you want.
You can also use the Options command on the Tools menu to adjust
the volume. After selecting the command (either during a call or while
the console is idle) click Audio, and then drag the slider to set the
volume to the level you want.
Console Language
Text on the console screen can appear in English (the default),
French, Spanish, Dutch, Italian, or German. You can choose the
desired language during installation.
To change the console language
1. Choose Options on the Tools menu.
2. Select Language.
3. Select the language you want.
4. Click Apply or OK.
The change takes effect when you restart the console.
Console Time
You can use either the 3300 ICP clock or the clock in your PC as the
time source for the console. Using the 3300 ICP clock is
recommended since it’s the time source for extensions in the system.
You should also use the 3300 ICP clock if you set wake-up calls for
guests. (Setting wake-up call applies to hotel/motel systems only.)
To set the console time
1. Choose Options on the Tools menu.
2. Select Time.
3. Select the option you want.
4. Click Apply or OK.

Unplugging the Handset or Headset

Unplugging the handset or headset from the console keypad automatically
enables the other if it is plugged in. If neither is plugged in, the console changes
to Operator Absent status. Or, if you are the last active attendant, the system
goes into Night Service 1 mode.
Note that plugging the handset/headset back in does not change the Operator
status back to Present.

Unplugging the Handset or Headset