6 ♦ Getting Started
Console Keypad
The console keypad is used for dialing, call processing and accessing
3300 ICP features. You can adjust the slope of the keypad and detach
it from (or attach it to) the handset cradle.
The keys on the keypad are arranged as shown below:
Volume and Mute Keys – increase (+) or decrease (-) the ringer
volume and the volume of the earpiece in the handset or headset.
Mute turns the microphone in the headset or handset on or off.
Fixed Function Keys – used to answer and manage calls. They
include Retrieve, Hold, Answer, Cancel, Recover and Release.
Programmable Firmkeys – programmable keys that provide access
to the console features and system services listed in the following
table.

Programmable Firmkeys

SCRATCH PAD Displays an electronic notepad where you can type
messages from callers, reminders, questions, or
anything else you would write on notepaper. Also, use
the Scratch Pad to store numbers for speed dialing.
BULLETIN
BOARD Displays an area where you can type messages that can
be viewed from all 5550 IP Consoles on the system.
GUEST
SERVICE Displays room status information and softkeys for
managing guest services in a Hotel/Motel installation.
PAGER Accesses paging equipment for making announcements.
MESSAGE
WAITING LAMP Displays softkeys for setting or clearing the Message
Waiting indicator on the dialed extension.
TONES Sends subsequently dialed digits as tones (used when
dialing into voice mail systems.)
PHONE BOOK Allows you to find and call an extension by typing the
user’s name, extension number or other information.
BUSY LAMP
FIELD Used to obtain the status (busy, idle, etc.) of selected
extensions and lines and for rapid dialing and transfers.
INCOMING
CALLS Displays incoming calls with caller identity and called line
details. Use to monitor and selectively answer calls.
HELD CALLS Displays caller and called party information for calls that
you have held. Use to annotate and transfer held calls.
TRANSFERRED
CALLS Displays transferred calls that are ringing an extension.
Monitor and retrieve calls that have not been answered.
VOICE MAIL Transfers a recall to an extension user’s voice mailbox.
EMERGENCY
CALLS Raises an alarm at the console when an extension user
places an emergency call, and identifies the extension
that placed the call.
HELP Opens Help, which provides information to help you
accomplish your tasks.
OPERATOR
MODE Re-displays the main console screen.
THIRD PARTY
APP Launches specified third party application.