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Mitel 5550 IP Console Changing Room Occupancy and Condition Status, Checking-In/Checking-Out, Setting and Clearing Wake-up Calls

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Changing Room Occupancy and Condition Status

The room occupancy and condition states are as follows:

To change a room’s occupancy and condition status

1. Press Guest Service, or if you are already on a call to the room,

press the [Guest Service] softkey.

2. Enter the room extension using the computer keyboard (not nec-

essary if you are already on a call to the room).

3. Press [Search].

4. Select the desired states from the Occupancy and Condition

lists.

5. Press [Save] to save the changes.

Note: Depending on system programming, all ‘occupied and clean’

rooms may automatically change to ‘occupied and not clean’ at a

specified time each day.

Checking-In/Checking-Out

Checking in a guest changes the status of a room to Occupied;

checking out changes the room to Vacant. Both check-in and check-

out clear the guest name, affiliation and wake-up time (if set). The

Call Block and Call Restriction settings for the room are also reset to

values specified by system programming.

To check in or check out a guest

1. Press Guest Service, or if you are already on a call to the room,

press the [Guest Service] softkey.

2. Enter the room extension using the computer keyboard (not nec-

essary if you are already on a call to the room).

3. Press [Check-In] or [Check-Out].

4. Press [Save] to save the changes.

To cancel changes you made and return to the previous screen,

press [Previous].

Setting and Clearing Wake-up Calls

Both you and the guest can set, change, and cancel wake-up calls

for a guestroom. The system does not distinguish whether a wake-

up call is set, changed, or canceled from the console or guestroom

telephone. So, for example, a guest can cancel a wake-up call that

you set and vice-versa.

Wake-up calls can be set to occur up to three times a day with or

without daily repetition. For each wake-up, you can specify whether

the call is made by the system (an Automatic wake-up) or the

attendant or other hotel employee (a Personal wake-up).

Occupancy Condition

Vacant

Occupied

Reserved

Clean

Not Clean

Maid Present (see note)

To Be Inspected

Out of Service

Note: The Maid status can also be changed from the room by

dialing a code.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P