8 ♦ Getting Started
Starting and Closing the Mitel 5550 IP Console
The 5550 IP Console starts with the operator status set to “Operator
Absent.” To begin receiving calls, you must change the status to
“Operator Present.” For more information, see page44.
To start the 5550 IP Console
• Start Windows.
• Type your user name and password.
• Click on your Windows desktop.
To close the 5550 IP Console
• On the File menu, click Exit.

Tools for System Programming and Maintenance

The 5550 IP Console provides access to tools used to program and
maintain the 3300 ICP. Access requires authorization (i.e., a user
name and password) and is usually restricted to trained technicians.
To access tools for system programming and maintenance
• On the File menu, click Connect to ESM or Connect to OPS
Manager.

Questions about Starting and Closing the 5550 IP Console

What happens to incoming calls when I close the 5550 IP Console
application?
If yours is the only console on the system, the system automatically switches
to Night Service 1. Calls then ring night bells or another designated answering
point. If there are other consoles, yours will switch to Operator Absent status
when you close the application. Other answering points will receive the calls
that would otherwise go to your console. For more information, see Day and
Night Service on page40 and Operator Status on page 44.
What happens to incoming calls when I minimize the 5550 IP Console
window?
Calls still ring the console and can be answered by pressing the Answer key
on the keypad. If the Screen Pop option (see page36) is enabled, the console
window also automatically maximizes.
What happens to calls if my computer stops working?
Usually, a nearby extension will serve as a backup answering position in the
event of a power failure or other problem that causes your computer to stop
working. Calls that normally ring the console would then ring the backup
extension.
Can I use other applications while the 5550 IP Console is running?
Yes, but keep in mind that having multiple applications open at the same time
as the console can adversely affect its performance. If possible, try to limit your
use of other applications to periods when call traffic is low.
My screen goes blank sometimes—why?
A power-saving feature built into the computer automatically reduces the
screen intensity when there has been no keyboard or mouse activity for
approximately two minutes. After approximately five minutes, the screen goes
blank. When you press the spacebar on the keyboard, the console screen will
reappear.