Mitel 5550 IP Console Phone Book

46 ♦ Advanced Features

Phone Book

Use the Phone Book to search your system's telephone directory for

people and extensions. You can search by entering a person's name,

an extension number, a department, or a location. Searching by

department is useful when a caller requests to speak to "someone in

Sales" rather than a specific person. A location could be a conference

room, the lobby of your building, or other place that has a phone. You

can also make a call from the Phone Book.

To access your system directory

You can access the directory at any time.

1. Press Phone Book.

2. Type the person’s name or other information in the appropriate

boxes. (Use the mouse or Tab to move between boxes.)

Press Backspace to erase incorrect keystrokes.

3. Press [Search] or ENTER.

Entries that match what you typed appear in the Phone Book area.

4. Scroll through the list by clicking the or buttons, or press-

ing the Page Up/Page Down keys on the keyboard.

5. Click the desired entry to select it.

6. Press [Call] or ENTER to call the selected entry.

You can also double-click the entry to call it.

7. Press [Hold For] to hold an incoming or held call for the selected

entry.

Note: Pressing [Hold For] automatically annotates the held call

with the name, number, department, location, and BLF status of

the selected Phone Book entry.

8. Press [New Search] to begin a new search.

Questions about Phone Book

What does the icon mean?

When it appears next to an extension, it means that the extension is

designated as private. Attendants see the name and number of the extension

on their screens; other extension users see only “Private” on their display.

You may not want to give out any information to callers about the status of

locked extensions.

What do the icons in the column mean?

These icons appear beside extensions. They indicate the following states:

idle phone, Do Not Disturb* off

idle phone, Do Not Disturb* on

ringing phone, Do Not Disturb* off

ringing phone, Do Not Disturb* on

busy phone, Do Not Disturb* off

busy phone, Do Not Disturb* on

Blank

(no icon) Not monitored or cannot be monitored. The absence of icons

next to all the BLF entries indicates that the console has lost its

connection to the 3300 ICP or has failed over to a secondary

3300 ICP. The column header icon ( ) also dims when

there a loss of connection or a fail-over.

* Do Not Disturb applies to extensions only.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P