Mitel 5550 IP Console Glossary

Reference ♦ 65

Glossary

Account Code

A code you dial to access certain system features; to apply your Class

of Service (COS) at a different extension; or to associate a caller with

an SMDR record for accounting purposes.

ARS - Automatic Route Selection

This is an application that handles long distance call routing

automatically.

Broadcast Group

When a line has an appearance on another telephone, it is said to be

in a broadcast group. This means that all extensions with that line

appearance have access to and may use that line.

Call Privacy (Data Line Security)

A COS feature which prevents an extension from receiving Camp-on

Tone -- which could interfere with data transmission.

Camp-on

A feature allowing the system to queue calls directed to a busy

extension, then automatically connects the waiting party to the

extension when it becomes free. The busy extension user hears

Camp-on Tone indicating a call is camped-on. The waiting caller is

put on hold and hears music or silence.

Class of Restriction (COR)

Control of a station or trunk’s access to trunk circuits. A station may

have up to three different CORs specified for Day, Night 1 or Night 2

Service.

Class of Service (COS)

A level of service defined by a specific set of features that controls

an extension’s access to these features. A station may have up to

three different COSs specified for Day, Night 1 or Night 2 Service.

Consultation Hold

A temporary hold applied to a call while an extension or console user

activates a feature or makes a call.

Direct Inward Dialing (DID)

This feature allows outside trunks to reach pre-programmed

extensions directly, without going through the Attendant console.

Direct Inward System Access (DISA)

A feature which allows callers to dial directly into the telephone system

and activate features and facilities.

External Line Access Code

A code which precedes a dialed number to indicate to the telephone

system that the telephone number is outside the system.

Firmkeys

Keys on the console keypad that can be programmed to access

console features and system services.

Hunt Group

Extensions linked together in a group with a common (pilot) telephone

number as well as their own personal extension numbers. Two types

of hunting are available with your telephone system: Circular Hunting

and Terminal Hunting.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P