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Mitel 5550 IP Console Customize the Queued Calls Displays

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38 ♦ Advanced Features

Customize the Queued Calls Displays

Each of the Queued Calls displays presents a variety of call

information for incoming, held, or transferred calls.

Depending how you customize your Queued Calls displays, each may

display the following columns of call information:

• Call ID (Incoming, Held, or Transferred)

• Time and Total time that the call has been queued

• Caller’s name and number

• Notes - use this field to annotate held calls (see “Annotating

Calls” on page 23)

• Line name or number that the caller dialed and that the call

arrived on

• icon indicates the privacy status of the destination

• icon shows the BLF status of the destination

• For Name and Number show the name and extension of the

person the caller is trying to reach (in Calls on Hold display)

• Transferred To shows the name of the person you transferred

the call to (in Transferred Calls display)

• Department and location indicates the department and location

of the person the caller wishes to reach

• Device type displays the caller’s device type, if the call is internal;

or the trunk type that the call arrived on, if the call is external

• Hold order for held calls

Note: Some of the call information columns listed above are shown

by default in the Queued Calls displays; others are hidden by default.

You may wish to display or hide call information columns according

to your call processing needs.

You can select which columns you wish to see. Customize this area

to suit your needs by

• deleting and restoring columns

• resizing columns to show more or less information.

The ID column and those with icons as heading labels (Private and

BLF Status) cannot be resized. All columns are removable except for

the ID column; it and at least one other column must stay displayed.

To delete an unwanted column

1. Right-click the column header that you want to remove.

2. Click Remove This Column on the pop-up menu.

To restore a previously deleted column

1. Right-click any column header.

2. Click Select Fields on the pop-up menu. The Field Selection

dialog box is displayed.

3. Check the columns that you want to have displayed.

4. Click OK.

Any columns that were previously hidden return to their fixed positions

and default widths.

To resize columns

• Use the mouse and cursor to widen or narrow columns as

required.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P