Manuals / Brands / Communications / Telephone / Mitel / Communications / Telephone

Mitel 5550 IP Console Handling Calls in the Queued Calls Area

1 84

Download 84 pages, 1.23 Mb

Call Handling Basics ♦ 13

Handling Calls in the Queued Calls Area

You have access to three call-handling tools from the Queued Calls

area of your console screen. Use these tools to manage queued calls:

• Incoming Calls – allows you to selectively answer calls.

Incoming Calls shows recalls at the top of the list, then all other

calls either in order of arrival, or in order of assigned call-answer-

ing priority (if you have specified line priority). You can answer

calls in any order. See page16 for details.

• Calls on Hold – allows you to view, annotate, and transfer

the calls you have put on hold. You can also use this display to

remind you of caller identity details before you return to a held

call. See page 23 for details.

•Transferred Calls – allows you to monitor and retrieve trans-

ferred calls that are ringing an extension. See page21 for details.

You can customize each Queued Calls display by specifying which

columns you wish to see, and by resizing each column. See page38

for more information.

Accessing the Queued Calls Displays

You can access any of the queued calls displays from the console

screen or from a programmable key on your keypad.

1. Click the corresponding tab in the Queued Calls area

or

2. Click the corresponding icon ( , or ) in the Menu area

or

3. Select the Calls menu followed by Incoming Calls, Calls on

Hold, or Transferred Calls

or

4. Press the associated programmable key on your keypad.

For information about programming keys, see page42.

Monitoring Incoming, Held, and Transferred Calls

Use the queued calls display to view call information:

1. Access the appropriate queued calls display.

2. Scroll left or right using the scroll bar along the bottom of the

display

or

3. Move the mouse pointer over the call.

A pop-up like the one shown below appears and remains on

screen for 10 seconds or until you move the pointer away from

the call.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P